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Hi,

When trying to restore off tapes from 4 years ago, we get the following message:

 

MSGID 0x0e0000f4 failed to initalize browse request, check browse.log on commserve for more details.

 

The last 2 restores we can do a browse and restore from however nothing from the time period of 4 years ago. The last 2 weekly’s (30th of August and 3rd of August) we can browse it no problem. However the 16th of August errors the same as the error from 4 years ago. It seems to be random.

Lost and not sure what to do.

Regards

Muhammed

If this is a Live Browse attempt, it’s not supported for tape-based copies.

There are other posts on here with the same error, that might be worth a review: 

VSA failed to Collect File Details while Windows Recovery Partition Typ 27 ist present | Community (commvault.com)

If this is a Live Browse attempt, it’s not supported for tape-based copies.

There are other posts on here with the same error, that might be worth a review: 

VSA failed to Collect File Details while Windows Recovery Partition Typ 27 ist present | Community (commvault.com)

sorry what do you mean by ‘Live Browse’?

We put other tapes in from different periods and can browse on the tapes fine..

I have read that post before i made the post thanks!

If the suggestion in the other thread didn’t help, you will likely be better off raising this with support.

Try browse from the backupset instead, and see if that helps. Do you see any index restore jobs running and completing in the job controller when you try the browse?

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