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Unable to browse destination VM (Agentless recovery) to set the restore path

  • December 4, 2021
  • 5 replies
  • 369 views
G
Bit
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Hello,

I am trying to restore a Linux VM guest file to same server. I am able to browse the data and select the file that I want to restore. 

Problem is I am unable to browse the destination server. I am sure that I am using the correct credentials for the vCenter to browse. However I could browse Windows VMs. 

Here is the error I get: specified parameter was not correct

Am I missing any configuration or mono is required on FRE server?

Hypervisor: VMWare

LFRE: CentOS7

CV Version: CV11.23.17

Best answer by Alireza B

Hi Girish,

We need more information and log review to see where it's failing but for a quick check please make sure you are using root level creds to access VM.

If yes, then please log a ticket for Support to review the logs.

Cheers,

Ali

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5 replies

Alireza B
Vaulter
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  • Alireza BVaulter
  • Vaulter
  • 69 replies
  • Answer
  • December 5, 2021

Hi Girish,

We need more information and log review to see where it's failing but for a quick check please make sure you are using root level creds to access VM.

If yes, then please log a ticket for Support to review the logs.

Cheers,

Ali

MichaelCapon
1 person likes this
  • MichaelCapon
    MichaelCapon
G
Bit
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  • Girish
  • Author
  • Bit
  • 1 reply
  • December 6, 2021

Hey Ali,

Thanks for your reply. I will check this and log a case if required. 

 

Warm Regards,

Girish

A
Vaulter
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Hi Girish,

 

Could you please also let us below information when you escalate this case.

  1. The customer is performing restore from Command Center or Java GUI ?
  2. is this indexing V1 or V2 client ? 
  3. Restore are performed by admin or end user or tenant user ?
  4. Restore  are perform from VM level or VSA client/Hypervisor level ? 
  5. Please provide the screen shot of the restore screen and mentioned the detailed steps performed.
Mike Struening
Vaulter
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@Girish , following up on this issue.  Were you able to find a resolution?  I don’t see a case number in your name.

Thanks!

https://www.linkedin.com/in/michael-struening
Mike Struening
Vaulter
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@Girish , following up before closing this one.  Were you able to get this resolved on your end?

Thanks!

https://www.linkedin.com/in/michael-struening

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