Skip to main content
commvault.com commvault.com

Hello Everyone,

 

Newbie alert.

Please correct me if I understand this right. Subclients enabled with Intellisnap backups using NetApp array integration will go like this - A job will be triggered and a VMware and NetApp snapshot will be taken and the snap backup job will finish. Then the backup copy operation will trigger which will mount the datastore to the proxy VM through the proxy ESXI (we have NFS datastores and our proxies are running as VMs). The VMDKs will be copied to the library through this operation and it will finish.

 

Now we have installed a new NetApp array and the team is continuously relocating the VMs to the new datastores round the clock. Now our snapbackups are completing but when we are triggering the backup copy operation, that is failing with “Unknown VMInfo error ”. After marking the Job as do not copy and running the snap backup again, we are able to successfully complete the backup copy. 

 

What would be the best approach to make sure that our backup copy operation do not fail when the VMs are being vMotioned on the VMware side.

 

Thank You

Hi @Abdul Wajid Would you mind sharing the software version you are at?

Reason I ask is because I do see a similar error listed in the SP16.

 

SP16 Hotfixes https://documentation.commvault.com/commvault/v11/article?p=114199.htm

Virtual server snap backup copy may fail with error "Unknown VMInfo Error".

If you are running an older version, recommendation here would be to upgrade, otherwise, please share the vsbkp on your media agent from the time when the job failed.

 

IntelliSnap and VSA Operation: https://documentation.commvault.com/commvault/v11/article?p=36282.htm

Thanks

Hi @Abdul Wajid

There is also a known issue at VMWare level which could cause this "Unknown VMInfo Error".

Please check VMWare KB: https://kb.vmware.com/s/article/2058779

KD

Reply


Terms & ConditionsCookie settings