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Hello Commvault Community,

I hope everyone is doing will. 

 

Commvault support recommended rebooting our VMWare, VSA access nodes to resolve the high number of VM backup failures errors below (x4 access nodes):

(1) Could not read data from the virtual disk. 
(2) VDDK thread timeout, possible VDDK deadlock encountered
 

After the reboot, I created a test subclient adding four of the affected VMs.  he backup was kicked off manually.  Rebooting the access nodes appears to have worked.  The backups are running with no error. 

I have a large amount of VM jobs Queued because of a blackout window (7:00am 5:00PM).  These jobs are configured to use the recently rebooted access nodes. I noticed some of the VMs under the queued jobs have the errors listed above. 

Question: Should I kill these jobs and allow a fresh scheduled job to start or will the Queued jobs reset the VM’s that have errors? 

 

Thank you. 

 

 

 

Hi ​@Yolanda 

 

We can kill the stuck jobs and resubmit the same jobs once again to resume back up operations and jobs should be completed.


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