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Q&A. Technical expertise. Configuration tips. And more!

7441 Topics

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Egor SkepkoByte

asked in Self-Hosted Q&A

FS Agent taking to long

Hello, I have some issue with finishing on time with FS Agent backup, the widow time is 6 hours. Till 2 weeks ago i had no probleem with scanning and then starting backup., but now the scan taking to long and then starting of backup taking to long aswell. Here is some logs of last failed backup. The backup staerting at 2AM, the scan finished at 5AM, there is 3 hour more to take the backup and 8 am the job wil be killed because of run time. The amount of files is not really changed

12 days ago

thomas.SByte

asked in Self-Hosted Q&A

Save user answers in the custom package is not available

Hello everyone, I am currently trying to create new packages for clients and would need to set certain parameters for this when creating them. Unfortunately, this time the checkbox for saving the parameters is grayed out. (See attachment.) Can someone enlighten me why this is the case ? Everything worked for the Linux agents. Now here with the Windows agents I have encountered this problem.

9 months ago

Michael WoodwardCommvault Certified Expert

asked in SaaS (Metallic) Q&A

Robert HorowskiCommvault Certified Expert

asked in Virtualization and Containers

CV Lab Gateway is EoS

Hi,I am trying to setup vlab for a customer, following documentationhttps://documentation.commvault.com/2022e/expert/33029_creating_restore_as_lab_policy_for_vmware.htmland looking for Lab Gateway ova I got to the image on store.commvualt.comhttps://cloud.commvault.com/webconsole/softwarestore/store.do#!/133/617/6118which is very outdated to say at least - both OS and CV version this image is built on, are already EoS. Is there anything newer I can use for gateway?

9 months ago

Mohit ChordiaByte

asked in Self-Hosted Q&A

Encrypting network traffic at the CommServe.

Hi Community,Was exploring this setting from security point , had few doubts.https://documentation.commvault.com/11.24/expert/125170_encrypting_network_traffic_at_commcell_level.htmlDoes Encrypt network traffic at the CommCell level means we are encrypting communication which is happening within Commserve ( i guess communication with CS database ) and this setting doesn't concern about the communication between CS and Media agents or Clients ? if this is not the case , what type traffic actually we are encrypting using this setting and how can i check if my current traffic within CS is not encrypted ? An real example if i dont enable this setting , what could be the possible impact to my CS . What changes will happen to my CS after enabling this settings , any impact to backups and restores , dedupe , aux copies etc ? If i enable this setting and do not perform next steps which are Enforcing and Encrypting Automatic Tunneling to clients and encrypt backup data , does enabling this se

2 years ago

DavidBByte

asked in Self-Hosted Q&A

Unable to install file agent from new system since about SP20. Have to use the SP18 installer

When trying to install the Unix file system agent on a new machine. I use the following procedure.Create the client on the Commserver,but only for the purpose of being able to create a certificate. On the new client, run the cvpkgadd program. When it asks if there is a firewall, I say “no”. There is a firewall, but sufficient ports are open that when using the installer from Sp18 that it works fine. Using any installer SP20 or later, it us unable to establish a proper connection to the Commserver. If I tell it there is a firewall, and it tries using port 8403, it still times out. I have verified that the Commserve is reachable from the new client on that port. When using SP18, once the installer has completed, then I go into the commserve and provide firewall settings, push the network config and perform a check readiness. I can then update the software to SP23 from the commserve.The SP18 installer does not have this issue. SP20 or later does. The Commserve is currently at SP23.

2 years ago

Stefan VollrathByte

asked in Self-Hosted Q&A

File Anomaly Alert not updating with new error codes

I get the same Events in JavaConsoles EventViewer, but the Alert Rules don’t include all those new IDs. Do Admins need to manually update those predefined Rules or should the Upgrade have done that?

1 year ago

flokaiserByte

asked in Self-Hosted Q&A

Commserve and MediaAgent OS Upgrade

Hi,is it a good idea to Upgrade the Operating System of an Commserve and a MediaAgent in place or is it better to install a new machine and migrate the CS or MA? What is the supported way to get a new OS? Kind RegardsFlorian

2 years ago

Bjorn MByte

asked in Self-Hosted Q&A

Exchange - DAG Discover failed

Hi! The exchange guys are in the process of setting up a new exchange cluster, so i am trying to add a new “Exchange DAG” client, but when i try to discover the servers an error pops up with “DAG Discover failed”. I’ve also tried using a proxy, but i get the same error. So, i guess the question is, which log-files should i try to dig into to try and locate where and what the problem with this is ?

2 years ago

DexterBit

asked in Self-Hosted Q&A

here is an error during launching CreateIndex

Hi Team,Got an issue, do you have ide to fix this.“Error Code: [72:5]Description: There is an error during launching CreateIndex. Possible causes: a) CreateIndex failure; please check CreateIndex.log file on MediaAgent [powbak002.cimicapps.internal*powbak002*8400]. b) Network problem between this machine and the MediaAgent.Source: powbak000x, Process: DRBackup” Log form Job: 2100 aec 07/18 17:04:18 1482388 ProcessRequestXML Failed to process dirchange for job id1482388Log from MA:2100 aec 07/18 17:04:18 ####### DIRECTORY removeFiles from D:\IndexCache\CV_Index\2\1\1658126600 (except State)2100 aec 07/18 17:04:18 1482388 INDEXCACHEDIR: cleanFailedCachedirs: discarding directory D:\IndexCache\CV_Index\2\1\1658126600 with time stamp > 16578506272100 aec 07/18 17:04:18 1482388 INDEXCACHEDIR: job 1482388 creating 'D:\IndexCache\CV_Index\2\1\1658127858' Here the basic trouble shooting. Connection between CS and MA are okCS and MA are both are ready on Check Readiness.Restart s

1 year ago

Robert HorowskiCommvault Certified Expert

asked in Virtualization and Containers

OLVM proxy support

Hi!I’ve been wondering about proxy support for OLVM. If you look at docs there is an information that one should look to RHEVhttps://documentation.commvault.com/11.25/expert/129769_oracle_linux_virtualization_manager.htmlAnd if you go down that path you will find that supported proxies are:RHEL 6.5, RHEL 7.1, 7.2, 7.3, 7.4, 7.5, 8 and Windows 2012R2, 2016 and 2019https://documentation.commvault.com/11.25/expert/3358_system_requirements_for_virtual_server_agent_with_red_hat_enterprise_virtualization.htmlOn the other hand using link 1) you will find that there is also another link for VSA support for oVirt on KVM, And if you go down that path you will find that supported proxies are:RHEL 6.5, RHEL 7 andCentOS 6.5, CentOS 7Windows 2008R2, 2012R2, 2016 and 2019https://documentation.commvault.com/11.25/expert/31916_virtual_server_agent_support_for_ovirt_on_kvm.htmlSo both of this pages offers you somewhat different VSA requirements and it is unclear of which one should you follow. The other

2 years ago

Ken_HByte

asked in Self-Hosted Q&A

Directions on enabling MFA using the Microsoft Authenticator

Currently my CommVault is using AD authentication which requires me to enter the same password I use when connecting to any server. I’ve been asked to implement MFA using the Microsoft Authenticator as the second factor but the documentation is spread across several pages. Is there a single step-by-step document that shows how to set up MFA with the Microsoft authenticator? Do I have to disable SSO and the link to AD to get the Authenticator to work?Ken

1 month ago

Alex_MoscowByte

asked in Self-Hosted Q&A

All "Blackout Window" stopped working

HiSeveral “Blaclout Window” are configured in the system. All of a sudden, everything stopped working. Put the last hotfix, overloaded the CommCell server - it didn't help. I create new ones “Blackout Window”- they still don't work. Has anyone encountered this problem?

2 years ago

DavidBByte

asked in Storage and Deduplication

Moving the DDB for a cloud storage libray to different on-premises MA

I have several cloud libraries, where the storage and DDB are controlled by an on-premises MA. I would like to switch several of them to a different on-premises MA. But cannot seem to find anything here on it the docs on how to switch MAs for an existing cloud library.

2 years ago

CypherOne

asked in Storage and Deduplication

skipping Global DDB creation.

Storage policy creation wizard asks for storage pool creation and global DDB creation. How to bypass this? I don't want to create a global DDB. Commvault is at V11.23.

2 years ago

f-redByte

asked in Virtualization and Containers

Vcenter intellisnap backup copy fail

Hello, For some reason i don’t know yet, my vcenter’s intellisnap backup failed since several days. Snap job passed, but backup copy never passed. Now i have a problem with snaps size and dates, my storage team ask me what to do. I would like to fully cancel this job but when trying to kill backup copy it still relaunch immediately, and want to clear the snaps history related to this job (vcenter, even if it does not seem to be problematic here, but storage too). In other words, how can i really cancel an intellisnap composed job to clear all, please? Thanks in advance. Regards.

2 years ago

ZoltanByte

asked in Self-Hosted Q&A

End User access to Exchange Shared Mailbox through Web Console

End Users are allowed to access their own mailbox through Web Console.Is there a way to allow them access to the Shared Mailboxes they have access to?

2 years ago

IggyByte

asked in Self-Hosted Q&A

Stubb Recall Not Working

Hi All.I configured file archiving with the required configuration. Windows 2016 Server with local disk where all the files reside.Archiving and stubbing is working as expected. I am also able to restore the file as data out of place to the same or different server.However when trying to recall the file by double clicking the Explorer Windows hangs up. The recall doesn't progress. The Persistent Recovery job start but there is no progress.I have added the below Additional Settings on the client which is also the Media Server.GXHSMRECALL_ENABLE_EARLY_DRIVER_NOTIFICATIONStageRecallsGXHSM_RESTUB_ENABLEDThe server has Symantec Endpoint Protection 14.x installed. The Security team has confirmed that all the settings contained in "Symantec® Endpoint Security v14xAV Settings for Windows File Archiver" is configured. I have requested to have the AV temporarily disabled to test but are yet to receive feedback.I have restarted the services and the server but this does not improve things at all.B

3 years ago

LaurentByte

posted in Self-Hosted Q&A

PLANS - how do I stagger backups?

Hi !I’m used to old-style storage/schedule policies and clients/subclients associations..But we’re told that PLANS are the future, and we’ll have to move to Plans for sure.So I’ve deployed a few new MAs to protect some locations inside my company, where I have to protect VSA + file level backups.I have local disk backup, then auxcopy to tape and auxcopy to cloud from primary.MA is physical linux, as we have windows VSA clients, I have also deployed Windows VSA Proxy. Then I created Storage pools for local disk, tape copies and Cloud copies.To simplify things and test Plans, I created a Plan per location, with standard details, like 1 day RPO, 1 month of retention, with my backup timeslots, full timeslots (confusing with synthfull out of control, but we’ll discuss that later in this thread I guess).I created a VSA VM group that points to my VMWare location ( = selects all the VMs in that location, including my VSA proxy VM).For some VMs, I was asked to also provide file-level backup of

1 month ago

0ber0nByte

posted in Share Best Practices

Question about one of the additional settings

Hi Fellas, Has anyone used the key below, is it safe to use? Will it have a negative impact on the server or the application running on it?I'm thinking of using this because while taking a backup on one of our servers, clbackup and cvfwd processes are using high cpu. Compression+dedupe are on media agent.By using this key, I aim to limit the max CPU usage of these processes, will the correct usage be as follows?https://documentation.commvault.com/additionalsetting/details?name=sSDTHeadMaxCPUUsage Best Regards.

1 year ago

jps666Byte

asked in Self-Hosted Q&A

Index backup aging

Hello teamMy Commvault is 11.20. In one of my storage policy I observed following problem. Index full backup jobs seems not to be aged. As far as I know system keeps only a few copies of full index backup. Schedule and cleanup rules are default. Retentions for this storage policy is no more than 1 month.I see almost 40 jobs of full index backup from January this year until now. Every job has a copy on disk and a tape on storage policy. Data retention forecast report says aging of these jobs are according to index rule. Backups are small but it is annoying because old single copy of job takes full LTO8.What is the cause of this behaviour ?Is there any problem with index cache ?How can I check it ?Can I manually delete old index backup jobs ?Thanks for any advice.Regards,

1 year ago

DSchatBit

asked in Self-Hosted Q&A

DB2 LUW Log Archiving is too slow

Hi all,we have recently set up a new Linux server with a 6+ TB DB. The normal CV backup works good, much faster than our old System. We have a problem although with database logs. When the System is being used it can produce new logs every three seconds. Our old system had an open pipe to the backup System and was able to Archive the files fast enough that we didn’t have a problem. CommVault takes around 15 seconds per file. When the system is under load we have a problem with our log space. We now have a temporary log area (2TB) which we need to give back.The way I understand it CV opens up ist stream to DB2, Archives to log the closes the stream and checks that everything has been properly archived. The Problem here is the overhead involved. The actual archiving of the file is fast enough, it just that everything around is to slow.Anybody have any suggestions how we can accelerate the process?Thanks in Advance!

7 months ago

Fernando SouzaByte

asked in Self-Hosted Q&A

Check jobs that will expire in SP

Hello,i have a doubt regarding jobs on Commvault, the doubt in storage polices, retention.I need to know which jobs are not expiring, bellow the Storage Polices:and another question is about jobs are not letting other jobs expire;and how can i see these this in the Commvault GUI? Wait

3 years ago

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