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403 random error on api

  • 26 July 2022
  • 4 replies
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Hi guys, could not open old thread here: 

 

So creating new one.. Still same problem, I’ve increased debugging and file versions on webserver.log and couple more, but I think webserver.log is relevant here now as I see some strange lines in the logs.

First of all - login is actually successful, afterwards I can see connection being aborted!

login OK

Does someone have the knowledge to comment on those here?

ABORT connection
ABORT connection 2



Log lines:

18824 397c  07/26 12:52:34 ### XMLSerializer::serialize() - Serialized xml is : [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CNSession_PAbortRequest time="0"><status close="2" errnum="0" errtype="2"/></CNSession_PAbortRequest>]
18824 397c  07/26 12:52:34 ### BinarySerializer::serialize() - [<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CNSession_PAbortRequest time="0"><status close="2" errnum="0" errtype="2"/></CNSession_PAbortRequest>]

18824 3224  07/26 12:53:28 ### CCvNetwork::Reset() - Network object is not disconnected. Please disconnect before deleting the network object. Aborting the connection
18824 3224  07/26 12:53:28 ### CCvNetwork::AbortConnection() - Aborting session with error : 2:0
18824 3224  07/26 12:53:28 ### CCvNetwork::SendXMLMessage() - CCvNetwork::Sending Object: CNSession_PAbortRequest, Remote Host:xxxx, Timeout:5, Flags:4, Remote Process:cvd.exe, Remote Pid:4688, Remote ThreadId:166c, Remote Service Name:JobControlCVD, Remote MAC:xxxx, Remote IP:xxxx

18824 3224  07/26 12:53:28 ### CCvNetwork::AbortConnection() - Connection aborted
18824 3224  07/26 12:53:28 ### info() - EvEvent message id - [23000777], job id - [0], flags - [2]

 

 

Was trying to google anything related to ‘EvEvent message id - [23000777]’ - but could not find anything.

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Best answer by Mike Struening RETIRED 6 September 2022, 22:33

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Userlevel 7
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Might have to cross reference the logs from cvd and qsdk to troubleshoot this further.

 

18824 3224  07/26 12:53:28 ### CCvNetwork::SendXMLMessage() - CCvNetwork::Sending Object: CNSession_PAbortRequest, Remote Host:xxxx, Timeout:5, Flags:4, Remote Process:cvd.exe, Remote Pid:4688, Remote ThreadId:166c, Remote Service Name:JobControlCVD, Remote MAC:xxxx, Remote IP:xxxx

 

You have the hostname - open cvd on that machine and filter on thread ID 166c or whatever it displays when you reproduce the error.

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@Damian Andre 
Looked into the cvd log and found this:

 

4688  3478  07/26 14:15:23 ### AutoDisconnect() - Handle 4574 is not disconnected by the application layer. Disconnecting the session

4688  3478  07/26 14:15:23 ### CCvNetwork::AbortConnection() - Aborting session with error : -818416048:51
4688  3478  07/26 14:15:23 ### CCvNetwork::SendXMLMessage() - CCvNetwork::Sending Object: CNSession_PAbortRequest, Remote Host:xxxx, Timeout:1, Flags:4, Remote Process:dotnet.exe, Remote Pid:18824, Remote ThreadId:4b98, Remote Service Name:, Remote MAC:3c:a8:2a:15:b6:a4, Remote IP:10.87.14.228


Also the Remote ThreadId ‘4b98’ popped up, so checked it and it also is in the filter for Remote ThreadId 166c.

Does not make sense to me :|

Userlevel 7
Badge +23

@benjaminas , what does CVD.log show at the time in the log file @Damian Andre posted?  CVD.log generally has no Job IDs so it’s a bit tough to make direct connections if lots of jobs are running.

Userlevel 7
Badge +23

Sharing case solution:

Finding Details:

- Customer is report API to extract data from multiple CommCell
- Randomly gets an error 404

Solution:

- Suggested to implement Qlogoff which customer confirmed it already part of the code
- On remote session, noticed that the login issue did not occur for multiple attmpts
- Issue seems to have resolved.

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