Hi,

@Anthony.Hodges, it seems you are missing some parameters from your request payload. Can you please publish the request payload that you are trying to search? Also, let me know what is your datasource? For error, check dm2web.log on webserver machine.

I don’t believe I had made any mistake here.

POST Headers.

Accept = {{Accept}}

Authtoken = {{TOKEN}}

Content-Type = application/xml

POST Body.

DM2ContentIndexing_CVSearchReq mode="Compliance">

    <advSearchGrp>

        <emailFilter interGroupOP="0" interGroupOPStr="OR">

            <filter interFilterOP="1" interFilterOPStr="OR">

                <shareFolder>

                    <flags include="0" deleted="0" exclude="0" disabled="0" includeAll="0" />

                </shareFolder>

                <filters field="EMAIL_TO" intraFieldOpStr="OR">

                    <fieldValues>

                        <values val="person@company.com" />

                    </fieldValues>

                </filters>

            </filter>

        </emailFilter>

        <commonFilter>

            <filter>

                <filters  field="DATA_TYPE">

                    <fieldValues>

                        <values val="2" />

                    </fieldValues>

                </filters>

            </filter>

        </commonFilter>

        <cvSearchKeyword keyword="*" />

        <cvSearchCondition />

    </advSearchGrp>

    <searchProcessingInfo resultOffset="0" pageSize="1">

               <queryParams param="RESPONSE_FIELD_LIST" value="CONTENTID,SIZEINKB,CUSTODIAN,CVOWNER,MODIFIEDTIME,CISTATE,CI_STATUS,DATA_TYPE,FOLDER,EMAIL_SUBJECT,EMAIL_TO,TO_DISPLAY,EMAIL_SMTPTO,EMAIL_CC,CC_DISPLAY,EMAIL_SMTPCC,EMAIL_BCC,BCC_DISPLAY,EMAIL_SMTPBCC,EMAIL_FROM,FROM_DISPLAY,EMAIL_SMTPFROM,EMAIL_MSGFLAGS,EMAIL_CATEGORY,EMAIL_IMPORTANCE,EMAIL_PRIORITY,EMAIL_SENSITIVITY,HAS_ATTACHMENT,HAS_ANY_ATTACHMENT,EMAIL_ATTACHMENTS,EMAIL_CONVINDEX,EMAIL_CONVTOPIC,EMAIL_ATTACHMENTNAME"/>

    </searchProcessingInfo>

</DM2ContentIndexing_CVSearchReq>

 

Hi..

Can you please try following as a temporary work-around and raise a support ticket to get permanent fix:

On your web server, open following file using notepad (run as administrator)

<Install Folder>\Base\CVWebServerCoreRouting.conf

Add below entry into the configuration file at the end:

POST    ^/performSearch$ 

Open IIS Manager. Expand node which has name of the computer.

Click on Application Pools

Right Click on ConsolesAppPool and use option Recycle.

Give it a minute and resubmit your REST API request. 

 

Please note CVWebServerCoreRouting.conf file may get updated by commvault updates and entry may be lost. That is why we need a ticket to Commvault support so we get you the permanent fix. 

 

@Anthony.Hodges , following up on this thread.  Were you able to implement @Sreekanth G ‘s suggestions?

Thanks Sreekanth. That did it.