Solved

Issues connecting to api explorer

2 years ago
1 November 2021
5 replies
218 views

Noobvault
Byte
9 replies

Hello

So I am trying to access the api explorer.

I have tried clicking the link in the command center however all I get is a certificate error and a white screen.

I can however access the sandbox just fine.

Any ideas as to what the issue may be?

And could this be why I am unable to get a authentication token from the api?

When running the python script for authentication it returns with login failed.

I am master and system admin so there should not be any permissions missing regarding my user.

Hopefully someone has any ideas

Thanks.

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Best answer by Noobvault 4 November 2021, 14:05

View original

5 replies

Userlevel 7

+23

Hi @Noobvault ! Can you share the certificate error you are seeing?

This is likely all connected. We’ll just need to see some logs and errors and we can figure it out.

webserver.log might have something for this event as well.

Let me know what you are seeing and we’ll go from there!

Noobvault
Author
Byte
9 replies
2 years ago
3 November 2021

Hey @Mike Struening

That’s what I thought, here’s some more information.

The certificate error I encounter is just the standard “unrtrusted Certificate” in Internet explorere.

Looks like this, as you can see the windows dosen’t load.

Using the https://hostname/webconsole/sandbox/apiexplorer/ path that the command center url points to.

I don’t really see to much in the logs besides a WARN in the webconsole log and a IDP SSO is disabled.

The webserver log does show a mismatched csrf token.

Webserver.log

Requested path : /TFAStatus.do
INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : null
INFO StatelessCookieFilter:doFilterInternal:197 - mismatched csrf token. expected: {null} received: {-230912939jdn1} path: {/webconsole/TFAStatus.do}

Webconsole.log

INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /TFAStatus.do
INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /TFAStatus.do
INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /doLogin.do
INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
INFO LoginHandler:buildRequestObject:1360 - Attempting login for user: USER.
INFO LoginHandler:handleLoginResp:463 - User: USER logged in successfully.
WARN ClientManager:getUserClientListCacheContext:899 - User name not found for ClientList cache context
WebConsole INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /loadApps.do
WebConsole INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
WebConsole INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
WebConsole INFO SurveyUtils:checkMetricsPackageInstalled:278 - Metrics Package was NOT installed.
WebConsole INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /common/customTheme.do
WebConsole INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
WebConsole INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
WebConsole INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /getQueuedTasks.do
WebConsole INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /getLandingPage.do
WebConsole INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
WebConsole INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
WebConsole INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
WebConsole INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : /webconsole/sandbox/apiexplorer/
WebConsole INFO StatelessCookieFilter:doFilterInternal:84 - Requested path : /sandbox/apiexplorer/index.jsp
WebConsole INFO StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
WebConsole INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : null
INFO IDPSSOUtils:setIsIDPSSOEnabledFlag:166 - IDP SSO is disabled!

Hope this information is usable.

Userlevel 7

+23

I checked our database for mismatched csrf token, and there are numerous varied causes, most of them fixed via updates.

What version are you running on this WebServer?

Noobvault
Author
Byte
9 replies
2 years ago
4 November 2021
Answer

Figured it out apparently it can only be open in Microsoft Edge.

Userlevel 6

+18

Figured it out apparently it can only be open in Microsoft Edge.

I also opened my API Sandbox using Chrome, Firefox and Opera.

What is your CV version? Starting in FR24, IE is no longer supported.

https://documentation.commvault.com/11.24/essential/138148_changes_in_feature_release_1124.html

“Microsoft Internet Explorer is not supported anymore as a web browser for accessing the Command Center and the Web Console.”

Thanks,
Scott

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