Hi Everyone. currently we use snmp to send alerts from Commvault to ServiceNow. This Creates Alerts in ServiceNow and the Operations team manually create Incidents from the alerts. I would like to change this and I believe Commvault has the ability to auto create the incidents in ServiceNow. I’ve had a little search but has anyone done this and if so do we need to install any software on the ServiceNow side. Any advice would be welcomed. Thanks in advance,
Question
ServiceNow Incident Creation
- Vaulter
Hi
Request to refer below document to implement the Automated ticket solution for service now.
https://documentation.commvault.com/2024e/essential/creating_incidents_on_servicenow.html
https://documentation.commvault.com/11.40/essential/creating_incident_on_servicenow_using_workflow.html
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