Question

Auto logging-out from support portal

+1

Dear Experts,

I am experiencing an issue when trying to access the support.commvault.com portal.

Using the username, password, and Commvault Verification Code allows me to log in, but I am immediately logged out after authentication.

I am currently using Linux Ubuntu and the Chromium web browser.

Could you please help me resolve this problem?

Thank you in advance for your assistance.

+22

Works perfectly on my end. Have you checked you access on a different device?

+1

All what I can see after log-in is:

Logout

You are now logged out.

We recommend closing all browser windows for security.

Click here to return to Commvault Customer Support Portal.

+22

But did you try a different device?

+1

Yes

I tried Windows 10 (Chrome + Edge)

I tried Ubuntu (Chromium + Firefox)

Results the same: immediately logged out after authentication

There is no problem to login to Community portal - as we can see :)