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Question

Cannot download Innovation 11.38 - Full Media kit ?

  • June 25, 2025
  • 1 reply
  • 55 views
M
Novice
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i can not download  Innovation 11.38 - Full Media kit

it keeping says Contact your software provider to obtain access to this package.

what is the reason and how i solve it ?

1 reply

Rajiv
Vaulter
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  • RajivVaulter
  • Vaulter
  • June 25, 2025

Hello ​@Mahmoud Bedair Looks like the email you are using to login to the store.commvault.com is not registered to the commcell. 

Kindly try to fill the form: https://cloud.commvault.com/commandcenter/#/forms?workflowName=Link%20my%20account%20to%20a%20commserver&workflowId=2156 to get added to the group to download packages.

Login again to the store once the email is linked and then try to download. 

Best,

Rajiv Singal

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