Create and access incident ticket in maintenance advantage portal

Question

Hi all, Please, could you please help me how to access my open incident on the maintenance advantage portal? I am sorry, maybe I am blind I cant see any option for accessing my incident.

Mike Struening RETIRED · Accepted Answer

Hey @drPhil!You’re at the right screen….they should be right below that section (I have no incidents, but they would be right there if I did). However, depending on your contract type, you may not see any. Are you a direct Commvault customer or do you have a partner that you utilize for support?

drPhil · Answer

Hey@drPhil!You’re at the right screen….they should be right below that section (I have no incidents, but they would be right there if I did). However, depending on your contract type, you may not see any. Are you a direct Commvault customer or do you have a partner that you utilize for support?Thank you, @Mike Struening. I agree with you. It depends the most likely on the contract type. Therefore I cant see any Incident Management screen

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