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Create and access incident ticket in maintenance advantage portal

  • August 2, 2021
  • 2 replies
  • 363 views

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Hi all,

 

Please, could you please help me how to access my open incident on the maintenance advantage portal? I am sorry, maybe I am blind I cant see any option for accessing my incident.

 

 

Best answer by Mike Struening

Hey @drPhil !

You’re at the right screen….they should be right below that section (I have no incidents, but they would be right there if I did).  However, depending on your contract type, you may not see any.  Are you a direct Commvault customer or do you have a partner that you utilize for support?

 

2 replies

Mike Struening
Vaulter
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Hey @drPhil !

You’re at the right screen….they should be right below that section (I have no incidents, but they would be right there if I did).  However, depending on your contract type, you may not see any.  Are you a direct Commvault customer or do you have a partner that you utilize for support?

 


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  • Author
  • Byte
  • August 3, 2021

Hey @drPhil !

You’re at the right screen….they should be right below that section (I have no incidents, but they would be right there if I did).  However, depending on your contract type, you may not see any.  Are you a direct Commvault customer or do you have a partner that you utilize for support?

 


Thank you, @Mike Struening. I agree with you. It depends the most likely on the contract type. Therefore I cant see any Incident Management screen