Differences in license consumption status alert between consoles

Hi @Kamil ,

I understand you are seeing a discrepancy with the License usage in the Java GUI as well as the Command Center.

Referring to the screenshot , you have captured the VOI license from the License Details section of Licensing & Registration.
Could you please check the Usage tab in Java GUI and verify the License details, this should match the LSR of your Command Center.
 

hello @Kamil 

Could you please check the Usage tab in the CommCell Console?

I recommend adjusting the alert conditions to reflect the values obtained from Command Center License Summary Report.

Best Regards,
Mohamed Ramadan
Data Protection Specialist

Hello @Dheeraj Shetty @Mohamed Ramadan,

As you can see in the screenshots above, the license consumption is the same as in the “License Details” tab. This is the view from the recovered environment image (Staging from August 29, 2024 needed for troubleshooting another topic), the situation since then is the same, so issues of possible refresh between consoles we should rule out. Previously, it wasn’t noticed by us that CommCell Console didn’t report redundancy in the form of alerts and already the License Summary Report from CommandCenter indicates redundancy of VOI licenses.
 

As you can see in CommCell Console, these two licenses are counted as separate units:
- vOI
- Protected Virtual Machine
 

In the License Summary Report in CommandCenter, this is combined into one, which is probably why there are these differences in the display of information between the consoles. 
 

One thing curious to me is why, if CommandCenter is seeing excess license usage, why this information isn’t pulled into the alert. Instead, license information from the CommCell Console is taken, where apparently the information isn’t always given correctly. The alert itself is identical in both consoles, but it only collects information from CommCell Console, not from Command Center.

Thanks,
Kamil