Dear Team,
We are currently running our CommServe (CS) and Media Agent (MA) on the same physical server with RAID-5 disks. Recently, we encountered an issue with the disk library where the mount path went offline due to data corruption. As a result, we are unable to access the mount path drive.
The affected hard disk has been removed and handed over to a third-party company for data recovery. The disk contains critical data such as email archives, file system backups, SQL, Oracle, and VM backups. Based on their assessment, the recovery process may take one to two weeks, and in some cases, it could extend beyond a month.
In the meantime, we need to ensure that backups for our critical servers continue without disruption. Could you please provide us with best practices and recommendations on how to reconfigure the backup environment during this period?
Additionally, the operating system on the server has also become corrupted. We would appreciate your guidance on the necessary steps to rebuild or reconfigure the system so we can proceed further.
Thank you for your support.
Regards,
Mani D
