Error: Failed to remove the backup snapshot for virtual machine, the snapshot may need to be manually removed.

Question

Hi Team,We have a hyper V host and the servers under this hyper V host is failing to take backup due to the below error.Error: Description: Failed to remove the backup snapshot for virtual machine, the snapshot may need to be manually removed.

Sureshkumar S · Answer

Hi @SivaShankarBehera,Good day!During backup we will send request to hyper-v to create snapshot and at end of backup we will send request to delete the snapshot created.Commvault will be sending API request and the task will be executed on the hypervisor end.In your scenario the snap deletion is failing. we need to check on vsbkp.log/Hyper-v events to check this further on finding the reason for the snap deletion failureIf case if you need further assistance feel free to raise a Support caseRegards,Sureshkumar S

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