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Failed to install Base Package. Failed to access remote registry.

  • January 13, 2022
  • 6 replies
  • 764 views
K
Byte
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Hi,

I am using commvault tool first time and i have added my window machine in commcell, now i am going to install agent on that machine but getting the below error,

 

Failed to install Base Package. Failed to access remote registry. 

I am using window 10 OS there is no AD this system on workgroup network and machine was on azure portal.

username is: workgroup\commvault

 

for more information please find the screenshot

Also how i can download agent software from commcell and install manually on window and Linux machine

 

 

 

Best answer by Mike Struening RETIRED

Ahh, so you’re having Maintenance Advantage login issues.

Basically, your account is not authorized until someone logged in as your Company’s Parent Account creates a subclient account for you.

When the person logs in, they most likely already have you listed and just need to approve your name.

If the Parent Account owner has any questions, ask them here!

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6 replies

Emils
Vaulter
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  • EmilsVaulter
  • Vaulter
  • 151 replies
  • January 14, 2022

Hi @kumar 

 

Based on the error described, the “Remote Registry service” may not be running on “azure-poc” or the windows firewall may be blocking it

Can you please enable the “Remote Registry service”?

Please also ensure windows firewall is allowing remote access the the registry?, alternatively you can temporarily disable the firewall during the install 

 

Please also review our additional consideration when trying to go through our remote install listed in our documentation.

Manual download of packages is available on our cloud.

K
Byte
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  • kumar
  • Author
  • Byte
  • 21 replies
  • January 14, 2022

@Emils Thanks it’s working for me on the window system I have started Remote Registry service and open port in azure 139/445 

 

Regarding 

Manual download of packages is available on our cloud. I am unable to download the packages getting the error Access restricted Contact your software provider to obtain access to this package.

Also, I am attaching the screenshot of the error

Is there any other way to download manual packages for agent system window and Linux?

 

 

Mike Struening
Vaulter
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@kumar , can you try again?  There were some cloud iossues last week.

You can also try to download via Maintenance Advantage, depending on your service contract type:

https://ma.commvault.com/ESD?fv=11.0

https://www.linkedin.com/in/michael-struening
K
Byte
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  • kumar
  • Author
  • Byte
  • 21 replies
  • January 18, 2022

@Mike Struening  I have try again but still getting same error please find the screenshot 

https://prnt.sc/26f9mi2

 

1 Attachments
K
Byte
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  • kumar
  • Author
  • Byte
  • 21 replies
  • January 19, 2022

Hi @Mike Struening I am unable to install Agent on Linux machine

Mike Struening
Vaulter
Forum|alt.badge.img+23

Ahh, so you’re having Maintenance Advantage login issues.

Basically, your account is not authorized until someone logged in as your Company’s Parent Account creates a subclient account for you.

When the person logs in, they most likely already have you listed and just need to approve your name.

If the Parent Account owner has any questions, ask them here!

https://www.linkedin.com/in/michael-struening

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