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Windows could not start the Commvault Tomcat Service - WebConsole not loading

  • May 3, 2023
  • 1 reply
  • 548 views

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Hello everyone.

From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.

This is the warning/error messages from the Tomcat.log:
 

2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener
2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.
2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exception
java.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
    at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1282)
    at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1555)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:616)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:667)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:253)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:427)

Best answer by NikkyArt

Alexis wrote:

Hello everyone.

From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.

This is the warning/error messages from the Tomcat.log:
 

2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener
2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.
2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exception
java.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
    at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1282)
    at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1555)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:616)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:667)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:253)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:427)

based on error:

[main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener
[main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.

There may be something wrong with the tomcat config file - <software_installation_path>/Apache/Conf/server.xml , try checking it out.

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  • 7 replies
  • Answer
  • May 4, 2023
Alexis wrote:

Hello everyone.

From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.

This is the warning/error messages from the Tomcat.log:
 

2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener
2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.
2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exception
java.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener
    at java.net.URLClassLoader.findClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at java.lang.ClassLoader.loadClass(Unknown Source)
    at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:144)
    at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1282)
    at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(Unknown Source)
    at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source)
    at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1555)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:616)
    at org.apache.catalina.startup.Catalina.load(Catalina.java:667)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:253)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:427)

based on error:

[main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener
[main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.

There may be something wrong with the tomcat config file - <software_installation_path>/Apache/Conf/server.xml , try checking it out.


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