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Windows could not start the CommVault Workflow Engine service

  • 11 April 2023
  • 3 replies
  • 111 views

Badge +4

hello everyone.

From the process manager you can see that all the services are active, only the CommVault Workflow Engine service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.


Do you have any idea?

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Best answer by Sebastien Merluzzi 11 April 2023, 20:36

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Userlevel 6
Badge +14

HI @Alexis ,

Can you check WorkflowEngine.log and give us the warning/error messages?

Best regards,

Sebastien

Badge +4

This is the last part of the log:

9256 1 10/03 00:35:41 ### DeploymentManager       : activity [ProcessBlock_GetSiteNames] is a super process, begin parsing child activities
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying start activity [Start_24]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [CommServDBQuery_GetSiteNames]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [ProcessBlock_GetVCenterInfo]
9256 1 10/03 00:35:41 ### DeploymentManager       : activity [ProcessBlock_GetVCenterInfo] is a super process, begin parsing child activities
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying start activity [Start_25]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [CommServDBQuery_GetVCenterInfo]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [ProcessBlock_5]
9256 1 10/03 00:35:41 ### DeploymentManager       : activity [ProcessBlock_5] is a super process, begin parsing child activities
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying start activity [Start_26]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [Script_3]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [WorkflowEnd_3]
9256 1 10/03 00:35:41 ### DeploymentManager       : deploying activity [WorkflowEnd_4]
9256 1 10/03 00:35:41 ### DeploymentManager       : deployment complete for workflow [UnplannedFailOver]
9256 1 10/03 00:35:41 ### DeploymentManager       : creating activity for workflow process [UnplannedFailOver]
9256 1 10/03 00:35:41 ### DeploymentManager       : succesfully created workflow activity [UnplannedFailOver]
9256 1 10/05 19:32:11 ### WorkflowEngine          : workflow engine is shutting down

 

 

Badge +2

 

Hello! I would like to know what was the solution to the problem? I have my case. On my Commserve server the Commvault Workflow Engine Service does not start.

 

--- Sorry for the writing, I'm Brazilian.

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