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Error Exchange Mailbox

  • Nov 18, 2024 8:12 AM UTC
  • 5 replies
  • 111 views

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Hi,
we get this error:

Unable to start the agent [exp05103c1eu01_Remote0]. Please ensure that services are running and that [exp05103c1eu01] is able communicate with [exp05103c1eu01_Remote0].

How can we fix this?

Regards
Dennis

Best answer by Dennis

I authorized the app new….seems that it workes now.
 

 

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5 replies

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  • Vaulter
  • Nov 18, 2024 12:58 PM UTC

Hi ​@Dennis,

 

Looking at the error message, it seems the issue is with the Exchange Access node. This requires more investigation on SaaS side.  Could you please check if the latest jobs are still failing with the same errors? If yes, you could raise this to Support team for further investigation. 

 

 


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  • Author
  • Explorer
  • Nov 18, 2024 1:12 PM UTC

Last error:
 

 


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  • Vaulter
  • Nov 18, 2024 1:26 PM UTC

You could also check the status of any failure or known issues on Status page related to any workload or maintenance/:

https://m103-status.metallic.io/

 

 


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  • Author
  • Explorer
  • Answer
  • Nov 18, 2024 2:18 PM UTC

I authorized the app new….seems that it workes now.
 

 


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  • Vaulter
  • Nov 18, 2024 2:38 PM UTC

Great, Thanks for the update