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Important software update information (reboot required)

  • 15 August 2023
  • 7 replies
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Michael Tschirret
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A Metallic software update is now available for your Windows systems. We recommend you perform this upgrade before Sep 9, 2023, when Metallic will automatically update the software. 

A onetime system reboot is required to complete the upgrade of Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 which is included in the Metallic software update. 

Click here for a demo to prepare your Windows System for the Metallic software update.

FAQ

  • What happens if no updates are done?
    • Backups will continue to operate.
  • Which systems will be need this update and reboot?
    • This applies to Windows systems with Metallic software in your datacenter or cloud environment.
    • The reboot is only required for windows systems with an older version of Visual C++ i.e., if Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 is not already installed.
  • What is the expected software version after the update is complete?
    • 3201.9 or higher.
  • Does the Windows system need to be powered on?
    • Yes. Ensure the Systems status is Online before performing upgrades and reboot.
  • Will Metallic force the update?
    • Starting Sep 9th, Metallic will force updates to your backup gateway and systems (including Hyper-V Nodes) running the Virtual Server agent package.
    • Starting Sep 15th, Metallic will force updates to your client and laptops.
  • Will Metallic force a reboot?
    • No. The customer must reboot the systems to complete the upgrade.
  • Where can we get the upgrade packages?
    • The Metallic upgrade is already available to all customers. Customers can use the Upgrade Software feature in the Command Center for a select server or server group. Refer to the guided tutorial for more information.
  • Will the Metallic upgrade be available on-demand so customers can perform the upgrade during their maintenance window or patching cycles?
    • Metallic packages are already available to all customers. Customers can use the Upgrade Software feature in the Command Center for each server or server group. Refer to the guided tutorial for more information.
  • What if the both the backup gateway and client are updated but not rebooted?
    • The backup will continue to operate. The upgraded backup gateway must be rebooted before or along with the upgraded clients.
  • What happens If the backup gateway is updated but not rebooted, then a client is updated and rebooted?
    • Client backups will fail. Backups will continue after the backup gateway is rebooted.

 

If you have a question or comment, please create a topic

7 replies

L
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Hi Michael,

We are having Vmware enviroment and taking snapshot level backup through metallic. Do we still need to install this update?

Just few sql db metallic agent installed on windows server.

 

Thanks,

Lalit Kumar

Michael Tschirret
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Hi Lalit - the update will be pushed to everyone, but until September 9 you have the option to do so yourself. In this case, the gateway used to protect the VMware environment will get the update and need a reboot. The DB agent may not need a reboot, but if it has visual C++ it may prompt for a reboot.

Thank You,

Michael Tschirret

L
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Thanks Michael! 

N
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Hi Michael,

 

Can you advise the software update version that will be updated to?

 

Also, what’s the actual issue this update is addressing?

 

Why are Commvault recommending this update exactly?

 

Also, also are media agents also referred as backup gateway?

Where in Command center I can find the name of backup gateway of my Metallic environment?

 

Thanks and regards,

Namu Deshpande

Michael Tschirret
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Hi Namu - answers as follows:

  • Your software version after the upgrade will 3201.9 or above.
  • Upgrades are seamless. Some windows systems will receive a newer version of Visual C++ i.e., if Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 is not already installed. These systems will need a reboot to complete the upgrade.
  • Media agents are backup gateways.
    • Backup gateways play the role of Media Agents and Access nodes. Refer to the documentation on backup gateway functions.
  • If you are relying on Metallic for storage, you will not see the backup gateways.
    • To determine if you have a backup gateway installed, you can go to Advanced Settings from the hub -> Manage -> infrastructure -> MediaAgents. This will show you what you have installed. 
    • Backup Gateways are only used for protecting your on-prem, AWS and OCI environments. Azure workloads are protected using Metallic hosted infrastructure unless there are exceptions.

Thank You,

Michael Tschirret

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What’s the actual issue this update is addressing?

Why Commvault is recommending this update exactly?

Michael Tschirret
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Namu, there is no direct issue this update is resolving - as a SaaS Provider, we're ensuring that all distributed, locally installed software is fully up to date for the latest enhanced feature and security support.

Thank You,

Michael Tschirret

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