Media Agents automatically updated to 11.2801.22 and VMWare jobs fail

1 year ago
13 July 2022
26 replies
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Userlevel 3

+8

Shane
Commvault Certified Expert
74 replies

Is there a way to prevent these automatic updates to the Media Agents from running?

Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

Ryan Carr 1 year ago

Hi Shane

Looking at the thread and case I can see Development backported a fix.

The fix is to stop invoking APIs on VDDK versions lower than 6.5.2

So the best path forward is that we get the environment on 11.2801.22

Crash dumps have been enabled so if there is an issue then we can get the dumps and logs to Dev and confirm if the API’s is not being invoked and it could be something else that the team need to help you resolve.

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Userlevel 7

+19

Onno van den Berg
Commvault Certified Expert
1049 replies
1 year ago
22 July 2022

Good to hear the issue has been resolved. Would be nice if you could block updates from being installed (for a certain period of time), but on the other hand this is part of the Metallic service offering. So a calculated risk which can only be tackled through a support ticket.

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