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Metallic D365 isn't automatically adding new environments

  • 30 May 2023
  • 2 replies
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Hi

I’m seeing that we add new environments to our Dynamics 365 instance, our Metallic backup doesn’t automatically add them to the backup and we have to add manual. This happens even when we have everything selected for backup.

We also see that sometimes these sites show as “Not accessible” in the status.

Can someone help?

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Best answer by Michael Mancino 30 May 2023, 19:30

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Hi @AlexAsks ,

Welcome and thanks for reaching out on the Metallic community!

Typically, this can happen if the application user doesn’t have the System administrator role.

Can you follow these steps and let me know if you continue to see the same issues?

Metallic Docs - Dynamics 365 - Creating an application user

Thanks,

Mike

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That worked great, added the system administrator role and looks like the recent backup picked up the new content.

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