Metallic Threatwise .. how to configure eth0 ip address

Hi @Michael Mancino 

I see and follow the installation document, but my issue that i cant reach how to change the eth0 interface ip.

By default the eth0 interface is static ip not DHCP..  so i dont know the default ip for it and i cant change the ip to make the appliance connect to the TSOC.

even in the document tell me that i can change the eth0 interface ip once i access the console through setup .. but after i access it , i cant find it just i can change the group namr, url and proxy.

Hi @Fadi Alhroub 

Eth0 IP should be set as static IP, especially since the requirement is port 5443 and 8443 from this IP to the TSOC URL

Once you login as to setup, the screen after groupID/UID will take you to reconfigure eth0 IP and then you can change it, if you configured eth0 as DHCP you would need to change to static IP option and then reconfigure the IP.

If you will need any further assistance, feel free to submit a case and one of our engineers will work with you closely on this to assist.

Thanks

Mike

Hi @Michael Mancino 

Thanks for your informations.

Unfortunatlly, when i enter the setup page and finish setup the group and url i have two options save and back.

I used two option but nothing convert me to eth0 configuration page.

This my issue.

I will try to test in other pc and see, thanks again

Hello, @Fadi Alhroub .

I have had the same problem, apparently it is a BUG in the appliance, because it does not return any error when saving and does not let you go to the next screen to configure ETH0.

I managed to solve it by adding 6 characters to the Group ID and ApplianceID, after I did that, it worked normally.

Metallic ThreatWise Appliance v8.0.0 and this problem still hasn't been solved, a shame.