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Question

Oracle Backup Restoration Hangs and Does not Post any JOB ID (Metallic)

F
Bit
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we initiated a support ticket with commvault about metallic which is now commvault cloud and it is related to oracle restoration which is now more than 2 weeks for an urgent restoration and no solution was provided till this moment. When starting a job restoration related to oracle the screen hangs for some time as if it is loading something and after long time it vanishes and does not post any job id in the background. We have been pushing the support team to solve it for quite some time but no proper feedback. 

 

 

Lukas3D
Byte
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  • Lukas3D
  • Byte
  • August 7, 2024
Fadi Alzebdeh wrote:

we initiated a support ticket with commvault about metallic which is now commvault cloud and it is related to oracle restoration which is now more than 2 weeks for an urgent restoration and no solution was provided till this moment. When starting a job restoration related to oracle the screen hangs for some time as if it is loading something and after long time it vanishes and does not post any job id in the background. We have been pushing the support team to solve it for quite some time but no proper feedback. 

 

 

Hello Fadi,

most likely someone will reach you here.

 

In the meantime, have you tried to escalate the problem?

 

F
Bit
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We did and we were told the followings:

 

“We checked that the database server was available and not busy at the time of the restore, with no other jobs running concurrently. There is no restore job ID initiated as the job did not get submitted. The issue seems to be related to the large number of redirect files, which is causing this behaviour.”

 

few months ago we had something similar and it took them time to prepare a hotfix but we can see that the issue is repetitive, very disappointing. 

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