Solved

Hi! I wanted to test out the hardened Commvault image available to download from the storehttps://cloud.commvault.com/webconsole/softwarestore/#!/130/704/20288 I have downloaded the ova and deployed it to VMware environment. During deployment I have specified new hostname and password, but I cannot login to the VM because the password I set don’t work. The hostname is changed only after a manual reboot but password is not working.OVA deployment is pretty straight-forward and it is something I am rather familiar with, but I cannot get this to work. I’m wondering if anyone has similar experience or am I missing something?

While installing Passive CommServer in LiveSync, Instance001 i.e. Passive CS installation is failing with below error: Can anyone help to understand the issue?   Error Log:436   1     09/09 11:05:41 ### ### ### - Maintenance release download complete436   1     09/09 11:05:41 ### ### ### - Update installation is in progress...436   1     09/09 11:05:41 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details436   1     09/09 11:12:10 ### ### ### - Update installation completed.436   4     09/09 11:12:10 ### ### ### - Showing dialog : PostFileCopyConfigurationViewModel .......436   21    09/09 11:12:10 ### ### ### - Base folder path [C:\Program Files\Commvault\ContentStore\Base] is already present in the system PATH environment variable.436   21    09/09 11:12:10 ### ### ### - Changing PATH element [C:\Program Files\Commvault\ContentStore\\Base] to [C:\Program Files\Commvault\ContentStore\Base].436   21    09/09 11:12:10 ### ###

Hello,Is there a way of doing post actions when a Drbackup is finished?. I don’t see where I can add any pre/post actions for the DRbackup. //Henke

Hello,When I use the rest API : {{ServerUrl}}/VM  to get all the VM’s state, I have different result from console interface.Part of result for one VM : dvbvcnsxeu0e002.        {            "type": 9,            "vmStatus": 2,            "slaStatus": 2,            "subclientId": 2158,            "name": "dvbvcnsxeu0e002",            "storagepolicyName": "IN_NTR_CIT_GRID_A01_A01_STD",            "slaCategory": 4,            "latestBackupTimeCatalogedSuccessfully": 0,            "isIndexingV2": false,            "vmBackupJob": 0,            "strOSName": "Ubuntu Linux (64-bit)  ",            "isDeleted": false,            "osType": 2,            "slaCategoryDescription": "No Schedule",            "retireClientPhase": 0,            "isContentIndexded": false,            "isBackupAllowed": true,            "vmHardwareVer": "vmx-13",            "strGUID": "50335735-240e-0201-6b4f-e2c0dcdc1e51",            "subclientName": "default",../..            "vsaSubClientEntity": {                "back

Hello Community,Can we implement Commvault AirGap in Cloud Commserve  ( CS , clients , MA are cloud instances with cloud S3 library).If yes , any reference how to achieve it.Regards, Mohit

HiWe are looking for the option to View while browsing or Restore AD attributes into csv file.This would be useful option to check how attribute has been changed over the time. It’s also useful to find Exchange DB settings in AD for the user deleted while ago and doesn’t exist in AD anymore.Thank you

Hi guys,Based on the following link I can see that typically Autodiscovery for Exchange Mailbox User Mailbox Subclient runs once every 24 hours.https://documentation.commvault.com/2022e/essential/94394_configurations_for_exchange_mailbox_user_mailbox_subclient.htmlIs any way to set an own time and frequency for autodiscovery, e.g. once a day at 5.00 AMRgds,Kamil  

Hello, I am still trying to configure vaul tracker policy but I did not succeed. The goal is to export tapes automatically and receive a report with vault tracker reporting. I followed this steps, are these the correct steps ? create the locations create the copy to tape policy create the schedule to run the copy to tape (last day of the month) (I’ll do it later) create a vault tracker policy create schedule to run the vault tracker policy to export tapes.  (I’ll do it later) Here is the detailed steps  : created two locations : transit and Stationary I Created a new copy to tape policy (the copy will be scheduled at the end of the month)  The copy to tape copies the last full of the previous months to tape (The customer want to export the tape whathever is 100 % full or not) with retention 390 days. After the copy, the operator move this copy to safe deposit box. create a new vault tracker policy I selected the copy to tape I have created before  I specified the library  I am not sure

Hello everyone,I’ve confirmed I have the IsAsBuiltEnabled advanced setting set but when I generate an As-Built Guide, I get a 32 page document with no details.  Any ideas about where the problem is?Ken

Hi All, We have configured extended retention for the Aux copy at policy level for the oracle CLI backup.But it looks like the Aux copy is only retaining based on the basic retention. How do we setup extended retention for the Aux copy for the CLI backups? Thanks.

Hello, We run Commvault 11 SP 18.9 and ESXi 6.7 via Vcenter 7.If we upgrade ESXi to 7, will our version of commvault support ESXi7, or will we need to upgrade Commvault?Thank you

Hello friends,I need help for some time now my commvault had an error in the nCVDPORT record it automatically changed the port 8400 to 100, with that it was generating some failures, to carry out a troubleshooting we changed the permissions of this record of the session folder so that no one could change and we restarted the commvault services, from then on the services did not go up again even returning all the permissions in the attachment follows the error log, it was tried in several ways to return the commvault services until trying to run a DR on another server, but also verified that the DR it was not 100% functional not finishing the installation. Could you help me to restore the services .Attached log.Main error: "### [CVD ] slSetUpService: bind() failed on port 8400, err 0x80072740:{CQiSocket::Bind(306)/W32.10048.(Only one usage of each socket address (protocol/network address/ port) is normally permitted. (10048))} Will Retry "

Hi All, today i saw in one enviroment with the following setup: Each Oracle Server has 3 Subclients: Archivelog, Default, Selective and the jobs goes to  1 Disk Library2 Sync Tape3 Selective Tape We had oracle Subclients which takes Daily Full and hourly archive log backup and monthly selective.  I Checked the jobs in the Selective Tape Copy and i find for each month double Jobs. The normal daily full was written to the selective copy and also the selective copy was written. Is this normal ? Becasue than we did not need the selöective subclient any more.  My standig was that only selctive db backups can copy to the selective copy.

https://documentation.commvault.com/commvault/v11/article?p=111970.htm how do I identify or assign an account as service account in this context. “To prevent ransomware from encrypting the Commvault install folders, lock down those folders to only the Commvault service account and prohibit System Administrators from using that account unless absolutely necessary.You create the Commvault service account in the CommCell environment during the installation of the CommServe software. Only the Windows administrator account that is also the Commvault service account user should have access rights on the Commvault software installation folders.” under users I only see the commvault internal accounts and under the domain

Hi All, i have an question regarding MMonthly Tape out for sap hana agent.  We had the following SP Szenario: 1 disk2 sync tape3 Selective Tape My question is regarding the 3 Seective tape copy. So it is possible to copy hana full backups to an selective tape copy and are there any things wich must be set ? Or is it not allowd ?  

Hello, I’m trying to convert P to V client to vmware client is WS 2008 R2i performed systemstate backup, downloaded the virtualize me iso and uploaded it to the datastoreand started the virtualize me job. i configured the network on time to DHCP and another time with static ip with the same vlan of the CSboth time lead to the below error i have checked the application manager log on client  and found this error 2476  16bc  09/06 17:27:57 ### ClientSessionWrapper::send() -  [ cvd.exe ]  Cannot connect to [AppManager network access], errorString[[ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80070306:{CCvNetwork::Attach_RemoteService(1747)} + {CCvNetwork::Attach_RemoteService(1710)} + {CCvNetwork::LookupRegisteredPorts(4829)} + {CCvNetwork::LookupRegisteredPorts_Remote(4624)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1351)} + {CCvNetwork::GetConnection(3100)/W32.774.(One or more errors occurr

We have a storage policy with aux copies that was sending disk backups to a tape library. The library in question that contained all these tapes has been decommissioned. A new library was stood up and all tapes were put into this new tape library. However the aux copy that represents this data belonged to a different media server and physical library. We are trying to figure out how to take the data sent to the AUX copy in the old storage policy and move it to a new Cloudian array that has been configured as a Cloud library.

Do aux copies start after the backup copy time retention time was reached. Or do Aux copies start at the same start as the backup copy but just to a different location? I am aware Selective only does Full  and Synchronize does Incremental and Full

Hi Allwe run POC for Mail Archive using Commvault all on one OVF SP 11.26.8.1- we finished all prerequisites.2-  add Mailbox client and can discover User Mailbox.but when we try to configure Recall Services on the client as per the below linkshttps://documentation.commvault.com/11.26/expert/29231_configuring_recall_services.htmland try to test it received error: recall service returned with response code : 500 as per the attached image. 

Hi All, Can someone help out with this question of mine:Can I have a new host installed with private metrics/webserver package to also be a licensing server to my commservers? Do my new host mandatory needs to have commcell package also? Previously I definitely knew that comcell package was not required… Did something change along the way? I previously had to create new host (VM), install metrics/webserver package mssql,iis, restore CVCloud db and that was it (even licensing which was configured also transferred with the restore of CVCloud db on the new host), in every commcell change the upload url path to this new host and that’s it - it was worldwide metrics host for my commcells.  I got a ticket 220726-122 raised but it confused me even more...

I need to check SNMP port for alerting and ticketing purpose. But I can not see on commcell or command center. 

We have a HyperScale 1.5 Storage Pool with 3 nodes Lenovo ThinkSystem SR650 Server. We plan to upgrade Operating System from RedHat 7.7 to RedHat 7.9 (using Commvault workaround well documented). Since the firmware is not updated since they were first installed, we would like to update it, but it's not clear from the documentation if we can update all HW components or we have to check a compatibility matrix first. The link is: https://documentation.commvault.com/11.24/expert/113649_shared_responsibility_model_for_hyperscale_reference_architecture_platform_maintenance_and_upgrades.html Should we update all the firmware server components (BIOS, HBAs, NICs...)?Thanks all

Hi, It’s my first time  with installing commvault on linux. I managed to install system core and media agent but file system icon is grayed and can’t reconfigure file system. ( see screenshot)   EvMgr.log :3612  1434  09/07 12:51:39 ### ::onMsgReconfigureClient() - sending xml error to gui3612  1424  09/07 12:52:24 ### getFileSystemType() - Failed to get Volume Information: volume[D:] 213612  1424  09/07 12:52:24 ### machineBrowse() - CVDirectory::getFreeSpace failed with error code [21]I would appreciate suggestions on how to solve this problem.  J.

Hi All ,Wanted to check if there is a way to scan PSTs in Activate ?Customer has data in PST format (size around 144 GB ) that needs to be scanned . Is it possible if this data is moved on to a file server can it be scanned/analyzed from live source using Activate FSO ? 

Good day all I have an issue with a Hyper-V cluster.I have 6 nodes that are all VSA’s.Three of the nodes were upgraded to Windows Server 2016. The remaining three are on Windows 2012 and are pending an upgrade.Since the upgrade it seems that the hosts in the cluster do no communicate with each other during a VM backup.If I use the upgraded nodes as the only VSA’s then I have on issue.Is this issue due to different OS versions? I’ve checked the account permissions on the cluster and the nodes and they’re all correct. The error is see is the normal authentication one usually associated to a permission issue.Error Code: [91:50] Description: Unable to connect to virtual machine host [CORE01] as user [xxx]. Please ensure that the access node is able to communicate with the host and that the user account and password are correct. Source:core05, Process: vsbkp  Core01-03 are Server 2016 Core04-06 are Server 2012 Would the OS discrepancy be something within Commvault or something at a Hyper-V