Solved

Hello,Problem: One of VMs with iData agent installed consumes OI license instead of vOI.Installed software: File System core, File System, Oracle. No such problems with other VMs with similar software components installed.Could you please suggest direction to look?Thanks in advance! 

Hi Guys,Is there a way to catalog jobs from a bucket within a cloud storage library, like below:The tool offers only a Tape or a Disk as a Media. How do we retrieve our DR backups from a Cloud storage in case we lose everything in order to perform a Disaster Recovery.I found the link below, however it doesn’t show how to retrieve the DR DB.https://documentation.commvault.com/11.24/expert/43588_retrieving_disaster_recovery_dr_backups_from_cloud_storage_using_cloud_test_tool.htmlI’ve also found the below note:Does this mean that if deduplication is enabled, there is no way to retrieve the DR DB?Thanks a lot. Best Regards

How can I identify which is the Subclient Command Line because the SLA tells me that I have many jobs without scheduling

Hello Community-members, I am doing a 1-touch Bare Metal Restore test of a linux machine with UEFI.The whole procudure from the documentation is followed and all goes well until I have to select the backupset for the restore.All the available backup's are in the list,  but every backup I select gives the message “job could not be selected”.  And these jobs where all successfull completed, so they should be OK. Now I want to look in the logfiles to see if I can find a clue why this is happening.So I have 2 questions:Has anyone ran into the same issue?Can someone tell me what the username/password is for the 1-touch iso's so I can login to check the logfiles? Thanks in advance,Rob Sonneveld

I am trying to follow the instruction from the Metallic Documentation, Register the Azure App for Teams in the Azure Portal (metallic.io) On Step 7, what value do I key in? Command_Center_name.domainname.com? 

Hi All, We have some legacy Physical servers which not supported by Commvault. Its mix of Windows/Linux/DB.Can any one suggest the best workaround to backup those machines using CV? Thanks,Mani 

We want to create a Server Plan for databases that only runs a Full backup one a day.We cannot find a way to achieve that. When we configure an RPO, it automatically runs an incremental (which we don’t want), and under "Database options" we cannot find an option to completely disable transaction log backups.Am I overlooking something?How can we achieve only daily fulls through the Command Center?

It is possible to edit description of a backup job in Java gui. Is there a way to edit description of a backup job in Command Center or with qcommands? Thanks at all.

HelloWe have just gone into production with Commvault and are starting to look in more detail at the various reports available.  I’ve created a couple and so has a colleague but we are wondering how we can share these and/or simply make them available to the team. I cannot seem to export my reports (to XML) in the Java console and also there does not appear to be a corresponding “My Reports” in the web console. Thanks in advance.  

Hello, What is the best way to backup NFS export presented by EMC VNX Storage ?

CVLT 11.26.3Our Commvault Health Report display one critical security issue. File Activity Anomaly alert. But this alert is not deleted. It’s enabled. How can I fix this? Is anything wrong with Alert Criteria? Does it should contain only the regular expression “7:211|7:212|7:293|7:269”? 

I have been playing around with a feature that allows you to deploy VMware-based FREL and/or access nodes directory from Command Center. This feature works out nicely, it requires some aftercare for hwich I opened a CMR but it also raised some questions.I'm running FR26 with the the latest maintenance release applied, but the version of the FREL/access node that is deployed is FR25. The cloud portal shows a FR26 version, so why is it downloading and deploying an outdated version? Why is it not automatically being updated to the same FR/MR that runs on the CommServe? In addition to Commvault updates what about OS updates? How often is the OVA which is based on Oracle Linux being updated by Commvault? Will Command Center notify me a of a new build, and will it download and auto-replace the existing nodes with the newer version automatically reusing the configuration settings that were entered during the initial setup?Update → official documentation link: https://documentation.commvault.c

I’m Looking to create an aux copy to an AWS S3 bucket from ON Prem hyperscalers.  What are best practices in terms of enabling WORM on the bucket?  Is there anything that needs to be done with the ddb on the hyperscalers in terms of operations/maintenance?  Thanks.

Got below error when I recall data from S3 glacier. We don’t have chance to disable digital sign on PS, any workround?Error Code: [19:857]Description: File E:\Program Files\Commvault\ContentStore2\Base\Temp\script_7d7ec2dce69ceae6.ps1 cannot be loaded. The file E:\Program Files\Commvault\ContentStore2\Base\Temp\script_7d7ec2dce69ceae6.ps1 is not digitally signed. You cannot run this script on the current system. For more information about running scripts and setting execution policy, see about_Execution_Policies at https:/go.microsoft.com/fwlink/?LinkID=135170. + CategoryInfo : SecurityError: (:) [], ParentContainsErrorRecordException + FullyQualifiedErrorId : UnauthorizedAccessSource: vaw-wpc-001, Process: Workflow 

Hello,we have following Scenario:We Backup with Intellisnap on NetApp a SAP HANA with Multitenant Database Container.Generally everything is working but we have some timing issue or maybe wrong understanding how Backup should be done for MDC Hana.Pseudo Client: msp-sap-h01dInstance: H01Three Tenant DBs: mounted in HANA System as /hana/data/ASP H01 JSPandSystem DBLooks like that: System DB must be streamed by design → works everything fineThe three Tenant DBs are backuped via a Plan which runs every evening at 8pm and triggers 3 Jobs for each DB - and then one job works fine Snapshot created everything Ok but the two others failed“A storage snapshot cannot be prepared because another storage snapshot has been already prepared or a data backup is running” and after some time it resumed again and the it fails with “ SAP HANA Error []. “So all for one DB Backup is successful and two fails, because another Snapshot in Progress.Questions:Is there something we missed in Design how to Backup M

I’m interested in getting this workflow from the webstore, but both on the commserve’s browser (MS Edge) or on my workstation (firefox), when I click the install button while signed in with my commvault account - so this link here: https://commserve.mycompany.edu/webconsole/softwarestore/#!/136/671/14567 from my commserve, i see the messages in the lower right corner:Installing "Enable Subclient Index"followed seconds later bySomething went wrong installing Enable Subclient IndexWhat logs can I examine to figure out why this is happening? following the prereqs here, I definitely know I’m logged in as part of the master group, and obviously the commserve has the web console installed.I also did use this successfully once, a couple years ago, to install a workflow, so I know it has worked in the past.

Hello Community, We are using the Commvault Verison SP11.20.90 and now had to install the Commvault Agents for the backup of Exchange on two clients. After the installation was completed successfully, they were also listed in Commvault. However, when I look into the clients, I only see the File Agent. The Exchange Agent is not shown here. Is this a bug or is there something else I need to be aware of here ?Kind RegardsThomas

Hello Community We are doing a pilot by pushing around 50t of data over to MCSS. We have noticed that when the jobs are progressing, there are multiple streams of different sizes at the beginning of the job and as the job progresses the number of streams go down. Is there a way to ensure that the data that is being pushed to MCSS is distributed among multiple stream equally so that we get consistent performance out of the job till the end?  

Hi,I need to backup virtual machines in specific order (this is VMware streaming backup with application-aware Active Directory). Is any possibility to do that, except creating subclient and schedule for every single VM?For now I have multiple VMs in one subclient. I think I can set 1 data reader in that subclient and Commvault will backup in some sequence, but how to set this sequence? Because I don’t know if Commvault choose VM to backup randomly or in alphabetical order maybe?Commvault 11.24Regards

Hello everyone,We’re stuck in network issue based on NAT.Could you judge if this is a supported NAT environment?  For all clients in Classic Network, no issue in performing the backup job.For VPN Network,Communication works well between CS/MA and client using NAT IP.A client is installed by push install from CS.8400~8403 ports are opened mutually between CS/MA and a client in VPN Network. (cvping)We can browse the content on a client in VPN so can create a new subclient. CS/MA use the IP address 100.67.1.93  as a client IP instead of 10.67.1.93 for connection.A client in VPN uses IP address 169.254.84.181/180 as CS/MA IP instead of 10.x.x.x.This is an extraordinary network configuration. But backup job is not working well. It showed this error message once we performed backup job in person. I’m not sure if this config is supported or not.Could you give me any advice?Thanks.

Hello,Our client ask me how restores from Azure cloud storage works when data is located on cool tier and on archive tier on Azure.We have tested the archive tier first. We copied the data to the cloud archive storage, and performed an restore for a database. We selected only one (of many) database which should have size lower then 10GB, but the full job backup size is 8,5TB (Size of application) - Recall archive workflow is working for 3days and completed only 30% - is it recalling all 8,5TB of data from archive storage?And how it would work if we use a cool tier cloud storage - when data is phisically available (online). If we copy a job which have 8TB and we will perform an restore only for one database (~10GB) from this huge backup - will it download all 8TB of data or will only choose this chunks which actually contains the data of this small 10GB database?Thanks in advance for help :)Have a nice day !Regards,Mateusz

Hi Vaulters,Is it possible to upgrade content indexing from index V1 to V2. From my understanding upgrading the index is done at the client level and in this case the Exchange Compliance Archiver agent is the one that would need to be updated and all compliance jobs will become Index V2 going forward. However, the Agents that Support V2 page lists that you can’t migrate from V1 to V2 but can create a new client with V2 indexing. I just want to ask so that I can inform my client with certainty that this isn’t possible.

I need to remove some 1000 users from the Gmail and Google Drive backups. do we have any automated or easy method to complete it.

Guys, .I need to restore data from a server to another server that is on the same network, but is outside the domain..The client is already installed and ports 8400 to 8403 are already released. Log Restore_______________________________________________________________________ERROR: CvFwClient::connect(): Connection failed on server-2: Couldn't complete tunnel connection to commvault_media on 10.206.112.179:8403: The semaphore timeout period has expired.CVOnDemandSvcClient::SubmitTask() - Unable to attach to cvd at 10.206.112.179*commvault_media*8400 to launch on demand service.Error is 0xE8090010:{CCvNetwork::Attach_RemotePort(1392)} + {CCvNetwork::GetConnection(3231)} + {CSessionConnectionSocket::GetConnection(189)/EventMessage.0x09000010.9:16.(Remote machine [10.206.112.179]. The socket connect failed. Error returned [-1=Connection failed on server-2: Couldn't complete tunnel connection to commvault_media on 10.206.112.179:8403: The semaphore timeout period has expired.]. Check Netw

Hi All, I have some question about Commvault on Alicloud.Currently, all my CommServe, media agent and clients are On Prem. As i plan to do restoration for my On Prem backup to Alicloud ECSI have done create Proxy VM at Alicloud ECS.Next, i wish to know what port should be open in order my On Prem data able to restore to Alicloud ECS. And which server need to open those port.