Solved

Hello,I want to confirm that the Un-aged jobs on a tape library can be used to extend existing retention on a tape that is not exported yet.I want to increse the retention before export it. Thanks !

Hi,I have a Domain Controller and we back it up with Activate Directory agent and File Level backup as well. However, when I tried to restore a file in the folder SYSVOL, I found out that Commvault did not back up that SYSVOL folder at all. Does anybody know why Commvault skipped backing up SYSVOL folder?Thank you.

Why do we need an Database user and a Unix username when configuring the MySQL Server backup agent?   

Hello,I have backup server simpana version 11.28.68. I should disable schedule policy but I click Properties and I have this How to disable schedule policy, not decouple?Best regards,Elizabeta

I write backups to an on-prem SAN.  I have a small amount of data on one client that needs to be encrypted to meet a data at rest encryption requirment.Is there a way to only encrypt data backed up from a singe directory on a Windows client?  Or a single drive on that client?If not, what is the best option for encrypting my data at rest with the least impact on backup times.  I do not need to encrypt it in transit, just at rest. Thanks,Larry Upton 

My CommVault license expires Saturday (today being Thursday).  I received a new license file from CommVault and applied.  The software components to back up VMs and Mail & Cloud Apps have an expiry date of Dec 2024.  Weirdly, my Metallic storage still shows as expiring Dec 16 2023.How long does it take for the new license to be applied? I tried applying the license directly from the CommServer but got the message “The license key has already been applied”.  Any suggestions on what to check to figure out why the expiry date on my Metallic storage hasn’t updated?Ken 

Getting ‘:( Application Error’ when trying to access the Expert documentation. Anybody else facing the same issue?

Hello Team,my customer has a 400TB backend storage and 4TB ddb space (two partitions). Both ddb disks are full.I see 1.062.831.168 unique blocks on files db. Fact is he needs to increase his ddb space but it takes time to organize disks and install them. What can we do to bridge this time. Is there a “space reclamation” for the ddb disks too. May be a seal is the solution because from ddb view we start from scratch. I know the obvious consequences such as baseline and network load. Empty the ddb paths and do a restore was a thought. Do you have other suggestionsThanksJoerg

We have a storage account with private endpoint connection configured, we tried to IAM role to backup this storage account, but got errors and not able to configure the backup. 3984  1e88  12/08 16:46:13 ### [cvd] == cURL Info: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to xxxxxxxx.blob.core.windows.net:443 3984  1e88  12/08 16:46:13 ### [cvd] == cURL Info: Closing connection 0 other storage accounts without private endpoint are working fine   

We require 1 million objects to be ingested from MS SQL into our cloud storage via Commvault. We created a table with 5 million rows of data in MS SQL but when we perform full backup from Commvault we could only see 20 objects being ingested. Could you suggest us any way how we can simulate 1million objects 

 click by mistake 😥  Can I rollback schedule [Add exception]?

Greetings! We’re performing a new backup of an Exchange 2019 database.   Before running the backup, we had ~ 4000 log files.  After, ~400.  This sounds good.  But we note that the log files remaining are indeed from the last 2 weeks (beginning of the month).  Any clue why some files would remain.. ?   Thank you for your time! 

Hello I need to migrate an existing commserve with mediaagent role to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

Hi,I want to use Commvault to backup Azure DevOps. I don’t have the option “DevOps” however under “Protect” in  Command Center, as described here: https://documentation.commvault.com/2023e/essential/add_azure_devops_app.html (just doing a pre-check).How can I get the option to add the Azure Devops App? Or will the option be there after I have installed the necessary software (Cloud Apps) on the proxy server?Thanks!

 Good evening, we have noticed some discrepancies with Commvault backup logs in that we are unable to view failed backup logs for an specific Oracle server.  It seem that when a backup is successfully rerun, the logs are overwritten, and when you try to view them the logs are not available.  Is this a known function? RegardJohan

We are running 11.28.36 in AWS environment.  The commserve sits in a Management VPC and Couchbase is running in our Production VPC.  In the Production VPC, we have a media server (proxy server) that runs VM and Cassandra backups to a local S3 bucket.I have the URL for the Couchbase API Server and an admin userid/pass.I am looking for what ports are required from the Proxy(Media server) to the Couchbase server(s).  We have a tunnel setup so that we can load the Couchbase software on the required servers, ThanksChuck 

Hello everyone,a customer contacted us and reported that the VSS files on the domain controller were bloated on C:\System Volume Information. He suspects either Commvault or VMware. I looked at several things but couldn't come to a clear conclusion. Maybe someone here knows this behavior and can give me a tip for the solution if this comes through Commvault. Kind RegardsThomas

The upgrade to the latest maintenance release failed.  I believe it is because Commvault thinks it is running Centos7.  Can I change the OS information in Commvault or do I have to remove the client and re-add it?Thanks,Tuesday

This file was created in one of the backup chunk folders of our deduplicated disk backups on a media server and was flagged by antivirus.  The file no longer exists and I’m certain this was created (and subsequently deleted) by Commvault to script some sort of storage/disk operation but was curious if anyone could confirm.  Thanks.

Hi,the customer would like to use one plan for backup both: filesystem and database. The problem is that in ‘Add backup frequency’ He can choose only between ‘all agents’ and ‘databases’. It means when we have two actions: incremental at 5PM and differential for databases at 7PM it triggers SQL database differential backup twice at 5PM and 7PM.  He tried to modify schedule in CommCell console but he gets an error ‘failed to modify task’’.So the main problem is that we can choose only between all agents and databases. We can’t choose granular.  Does it mean that for fileservers and databases we should use separate plans?  Regards,Lukasz

Hello Commvault Teamwhy Commvault drop the support of Netapp Active IQ Unified Manager (AIUM aka OCUM) 9.11 ? Active IQ Unified Manager (AIUM) 9.11 is not supported https://documentation.commvault.com/2023/expert/33744_system_requirements_for_netapp_storage_array.html by Netapp documentation it seems that AIUM 9.11 have the same functionality of previous versions https://docs.netapp.com/us-en/active-iq-unified-manager-911/data-protection/concept_manage_and_monitor_protection_relationships.htmlhttps://docs.netapp.com/us-en/active-iq-unified-manager-910/data-protection/concept_manage_and_monitor_protection_relationships.html Regards Federico 

We have 1 FREL for each VMware cluster we’re using on CV 11.20.We’ve noticed the FREL trying to reach public IP addresses with NTP packets but we cannot allow that through our firewall.I logged onto the linux console but found that the ntpd service was not active and then it occurred to me that as an appliance, the configuration should be applied by the Commvault client.We have a highly available NTP service available that I’d like to point these clients at and would appreciate some guidance on how to configure them.

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommandIn BodyContetn-type =text/plainand body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0

Hello,I have an issue with my Hyper-V backupI have 1 Hyper-V node in pause - the rest (another 3 nodes) are online the job fail with the error that there is 1 node that is unreachable (the one in pause state)I tried to find workaround for this issue without success Is there any workaround to skip the on node in pause? without taking the node out of the content Best regards,