Skip to main content

Unanswered questions

2375 Topics
M
Byte
Muhammad AbdullahByte
asked in Self-Hosted Q&A
Failed to connect to QSDK Server

Hello,  I’m trying to create bunch of subclients on client using command lines. everything was working fine no issue. and i have created a lot of subclients using ths way.suddenly, i start to get this error subclient: Error 0x202: Failed to connect to QSDK Serversequence: QLogin -cs commserver  -u user User logged in successfully. qcreate subclient -c client -a dataagenttype -b backupset -i instance -n subclient -sp storagepolicy -f content1 subclient: Error 0x202: Failed to connect to QSDK Serverany idea why this error started to pop up and how i can overcome it ? i have restarted the commserver services i have rebooted the server and the issue still exsist.

21554
M
Byte
1 year ago
YYZ
Byte
YYZByte
asked in Self-Hosted Q&A
1) Vault Tracker ; 2) Best Way to Determine when a Tape should be exported ; 3) BigData/Index backups affecting Vault Tracker

HI I have 12 Different Storage Policies writing ‘1st Full of the Month’  backups (via Selective Copy) to the same Storage Pool Copy 1st full of the Months (depending upon (clients/subclients) are typically started and finish within the first 15 days of the month.All subclients run incrementals on a daily basisAt the moment I’m using the ‘Aux every 30 minutes’ scheduleAnd the the VT criteria ‘ Last write older than 5 Days A few QuestionsGiven the setup above, the BigData Index backups run as a full every day on many clients and they get written to Tape every day (ie they over ride the ‘1st Full of the Month’ to tape rule, and copy themselves to tape every day (as the Aux copy is running every 30 mins) , and as such the Tape never reaches a point where no writes have occurred for 5 Days  I could use Associations on the Aux Copy to filter them out (have done this on other projects, it just tends to get messy after a while)   Would I be better off setting a fixed ‘once per month’ schedule

2272
YYZ
Byte
1 year ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
kubernetes application replication

Hi Team, Does Commvault can replicate kubernetes application like Vmware, HyperV LiveSync replication ?Like from one of the cluster to another cluster ? 

646
S
Vaulter
1 year ago
R
Byte
Raí GarciaByte
asked in Self-Hosted Q&A
Backup Oracle Paas Database Instance on Commvault 11.28

Hey guys,We want to know if its possible to backup/restore a Paas Oracle Database instance on Commvault. We are reading the documentation and found this about Configuring Connectivity to the <CommServe> Computer Using a Network Gateway. Are we in the correct path to do this? https://documentation.commvault.com/2022e/expert/100715_getting_started_with_oracle_paas.htmlTks!

1652
R
Byte
1 year ago
R
Byte
Rüdiger NiemeierByte
asked in Self-Hosted Q&A
VMware requirements for Live Sync

Hello Guys,I have searched in the Commvault 11.28 documentation for the VMware reqirements regarding the 3 VM "replication" solutions, LiveSync, LiveSync Direct and LiveSync I/O without success.I need to know for LiveSync:- Which VMware versions are supported- Which VMware Edition is required- Which VMware components have to be installedI need to know for LiveSync Direct:- Which VMware versions are supported- Which VMware Edition is required- Which VMware components have to be installedI need to know for LiveSync I/O:- Which VMware versions are supported- Which VMware Edition is required- Which VMware components have to be installedI would be glad to get any info where to find these VMware requirements. 

1672
R
Byte
1 year ago
M
Byte
Mike GaleByte
asked in Developer Tools, Integration and Automation
Webhook - Creation via API

Hi - unless I’ve missed it - is there a way to add webhooks to commvault via the API?

31310
christopherlecky
Byte
1 year ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A
IntelliSnap backup without copy

Hello, Can i make IntelliSnap backup without copy to the storage?  

42611
E
Byte
1 year ago
G
Bit
granger383Bit
asked in Self-Hosted Q&A
VM Socket Licensing

Hello,I am utilizing a VM Sockets license, and I have been told I can no longer (buy) anymore sockets to add onto my license any longer. Is this accurate?

2293
G
Bit
1 year ago
K
Bit
KNOCKBit
asked in Self-Hosted Q&A
Is it possible to Suspend ALL running Jobs at 7:00 AM, stop new jobs from running, then Resume ALL jobs at 7:00 PM?

In Commvault version 11 - Is it possible to automatically Suspend ALL running Jobs at 7:00 AM, stop new jobs from running, then Resume ALL jobs at 7:00 PM?  Let me know if this isn’t clearly stated.

3663
clecky
Vaulter
1 year ago
E
Byte
ElmerTByte
asked in Storage and Deduplication
Proper disk configuration for new CV server

Hi, We have recently acquired a new server and storage as part of our hardware refresh for the Commvault server.The new server have the following:2x 480GB SATA SSD configured as Raid 1 (OS installed)2x 1.6TB PCIe SSD - still deciding whether to use host based mirroring or leave it as standalone disks, intended use is for SQL database, DDB, and index. The old server has the following disk configuration:OS - 558GB - 173GB usedSQL - 278GB - 866MB usedDDB - 418GB - 25.6GB usedCommvault V11 SP16 HPK17 Any recommendation for the new server’s disk configuration? If I will use host based mirroring will it have impact on the server’s performance? Which Commvault version should I use? 2022E or 11.26? Thank you in advance. 

2852
Steven Robinson
Vaulter
1 year ago
A
Vaulter
Amr ShboulVaulter
asked in Self-Hosted Q&A
Exchange Mailbox Policies

Dear Commvault team,would you please explain the below questions regarding the exchange mailbox policies:1.    What is the meaning of “Received Time Based Retention” is it based on msg receive/send time? Or is it based on the time of the job?2.    What is the Commvault behavior when we enable the quota and cleanup criteria together?

1142
K
Bit
1 year ago
B
brucquat
asked in Virtualization and Containers
Support of vSAN File Services

Hello, I would like to know if Commvault now supports the backup of vSAN File Services included with vSAN 7.I did not find anything clear in the Commvault documentation.BTW, Veeam supports it by adding a powershell script in the backup job.Many thanks, Regards. 

4508
S
Vaulter
1 year ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Alert Called: Metallic Cloud Storage Service

Hi All,I have a short question. there is an Alert Called: Metallic Cloud Storage Service which sends mails like this: Comments: [Metallic Cloud Storage Service] license will get expired in [xx] days. Please call the support hotline of your software vendor.License Expired: NoNumber Of Days Left For License Expiration: xx NOTE: Start your renewal process to avoid data loss. The data you have stored will get deleted after 30 days from the expiration. You will not be able to recover the data once deleted. I did not find an eventlog entry and i also did not find an hint in the lic sum report.  is this alert the only point where i can track this info ? 

805
Mike Struening
Vaulter
1 year ago
srancourt
Bit
srancourtBit
asked in Self-Hosted Q&A
Old cloud location appear in compliance lock

I have old cloud location appear in compliance lock, when i go to my cloud storage is not appear, how can i remove this storage from compliance lock?

604
srancourt
Bit
1 year ago
G
Bit
GraemeBit
asked in Self-Hosted Q&A
File Activity Anomaly Alert

I’m running 11:28.24 and don’t initially mind if a suspicious file is identified. However if,after due investigation, I am satisfied that the identified file is okay, is there a way of marking to file ‘good’ so that the same suspicious file is not reported over and over again and thus risking the ‘cry wolf’ scenario? File Activity Anomaly Alert •    Description: A suspicious file Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52)   

144312
C
Vaulter
1 year ago
YYZ
Byte
YYZByte
asked in Self-Hosted Q&A
auto assign various tape media into Media Groups by barcode patterns

HiIs it possible to auto assign media to specific (spare) Media Group pools base on barcode numbering Even if ‘auto assignment’ is not possible, then when manually discovering media (eg for a single piece of unassigned/free media), can the ‘system’ not auto recognise the destination scratch pool base on barcode ranges(Barcode ranges and patterns have been setup under media management) 

2707
C
Vaulter
1 year ago
Z
Bit
Zer0c00LBit
asked in Storage and Deduplication
Understanding restore point retention

Hello,I am trying to fully understand restore point retention to achieve my goals. I also have Incident 221117-488 currently open about this.Here’s what I am trying to achieve: a low priority backup plan that runs on a daily schedule, and consistently retains as close to 3 restore points as possible.Here are the settings I currently have for my base and derived planBase plan: WIN_SYS_STD_BASE_LOWSLA: 1 week, inherited from CommCellBackup destinationsPrimary - 3 days retention periodSecondary - 3 days retention periodDatabase optionsLog backup RPO - 4 hour(s)Run full backup every: 1 weekStorage pool Override not allowedRPO Override requiredFolders to backup Override optionalDerived plan (Defines scheduling only): WIN_SYS_STD_BASE_LOW_10PMDefined in Java GUI: Run synthetic full every 3 daysBackup frequency: Run incremental every day at 10:00 PMBackup destinations (Inheriting from base plan)Primary - 3 days retention periodSecondary - 3 days retention periodDatabase optionsLog backup RPO

2543
Mike Struening
Vaulter
1 year ago
L
Byte
lborekByte
asked in Virtualization and Containers
Vanilla k8s etcd backup

Hi. Vanilla k8s 1.23 cluster and etcd backup :  34816 8800 11/25 04:28:33 4570483 vsAppMgr::GetSubClientFilters() - VM Filter: []34816 8800 11/25 04:28:33 4570483 vsJobMgr::initBackupMetadaCollectionDefault() - IndexingV2 is enabled. Metadata collection is not supported.34816 8800 11/25 04:28:33 4570483 ::GetSubclientDir() - The subclient directory is [/opt/commvault/iDataAgent/jobResults/2/2106].34816 8800 11/25 04:28:33 4570483 CvUCS::init_static() - Native charset="UTF-8".34816 8800 11/25 04:28:33 4570483 CvUCS::init_static() - Great! This system is using ISO/IEC 10646 character set for wchar_t. We will not be using iconv() API and will be converting between MBE and UTF/UCS using C MBR functions.34816 8800 11/25 04:28:33 4570483 CvUCS::init_static() - MBE happens to be UTF-8. Will use strcpy for MBE<=>UTF-8 conversion.34816 8800 11/25 04:28:33 4570483 CK8sInfo::Connect() - Connecting to server:https://1.1.1.1:644334816 8800 11/25 04:28:35 4570483 CK8sInfo::Connect() - kubernet

1355
S
Vaulter
1 year ago
K
Byte
Kamil
asked in Self-Hosted Q&A
SLA Status

Hello Commvault Community, I would like to understand how the SLA status logic works and possible changes for the days criterion in the Plan. We noticed that when the SLA Status is set to 30 days, for example, the virtual machines have a "Met" status, but if we change the days criterion to a different one, the SLA Status for each of the virtual machines changes to "Excluded". Initially, even when returning to the previous setting of 30 days, the SLA Status still indicated "Excluded", but we assumed that it must reload and in fact after 24 hours the status changed to "Met".By way of further tests, we changed the days criterion to 37 days and after 24 hours, the SLA Status for virtual machines is still "Excluded". I want to understand how the whole mechanism works and according to what rules, because I didn’t find a direct answer to these questions in the Commvault documentation. Screenshots in the attachment showing the SLA status 24 hours after changing the days criterion. If we change

7236
K
Byte
1 year ago
M
Byte
MauroByte
asked in Developer Tools, Integration and Automation
Dashboard missing information

Hi all I have a customer who’s dashboard doesn’t report on a number of fields. Running the reports for each component also brings up empty results, as expected.I had a look at the possibility of Branch Cache running as per another post here on a similar issue, but it isn’t installed.I staged the Commserve in my lab and reporting is correct.The customer is on FR11.21 and the lab version is FR11.28.xxI don’t think this would be a fix as I believe the issue has been around for some time.Below is the client view:  Below is the view in my lab:  

1249
M
Byte
1 year ago
K
Bit
kozueBit
asked in Self-Hosted Q&A
Communication service was not started after install service pack

    

953
Onno van den Berg
Commvault Certified Expert
1 year ago
L
Byte
LeenaByte
asked in Self-Hosted Q&A
what is the best practice to update snmpd.conf file with list of process for Commserve and Media Server

HII would like to update snmpd.conf file with list of commvault process ( for Commserve and MA & VSA). this is just for monitoring purpose. Is there any documentation on how to set these process with max and min values in snmpd.conf file. #COMMVAULT CommservecvlaunchdcvdQSDKTomcatcvmongodbCvMessageServiceCvWorkflowEnginecvfwdClMgrSCvMountdWebServerCoreEvMgrSJobMgrAppMgrSvcMediaManager#COMMVAULT Media Sever/VSAcvlaunchdcvdcvfwdClMgrSCvMountdIndexingService_cleanup  Thanks & RegardsLeena   

483
Damian Andre
Vaulter
1 year ago
L
Byte
LeenaByte
asked in Virtualization and Containers
Enabling Specific AMI IDs for Restores in command center is not working

I am unable to manually enter the AMI ID in command center, whereas I am able to do the same from CommCell console. I followed the below links to define additional settings for restoring Marketplace AMI Ids.https://documentation.commvault.com/11.26/expert/145983_enabling_specific_ami_ids_for_restores_and_replication.htmlhttps://documentation.commvault.com/11.26/expert/8681_adding_additional_setting_from_commcell_console.html and restarted the services, but still unable to manually add the ami-id in restore option from Command center. In commcell console, it allows to manually enter the ami-id 

603
Damian Andre
Vaulter
1 year ago
E
Byte
elizabetaByte
asked in Self-Hosted Q&A
How to set up backup MS SQL base on windows client?

Hello,I can't find the documentation, please, what are the steps required to install a backup of the sql database on the windows client?Thank you!Best regards,Elizabeta Krešo 

943
A
Vaulter
1 year ago
D
Byte
DUDISHByte
asked in Self-Hosted Q&A
tape problem- no active controller assigned ,initializing device failed

Hi all ,i got tape problem- no active controller assigned  ,initializing device failed .in the library all good and work , the problem in the commvault .the write to storage work prefect  .full scan not working (library is not ready )after reset library got error message (initialzing device failed ) anyone got this problem  ? any suggestion  ? Best Regard,Dudi shaya

19985
L
Vaulter
1 year ago

Badge winners

Show all badges
Terms & ConditionsCookie settings