+1
Hi all ,
i got tape problem- no active controller assigned ,initializing device failed .
in the library all good and work , the problem in the commvault .
the write to storage work prefect .
full scan not working (library is not ready )
after reset library got error message (initialzing device failed )
anyone got this problem ? any suggestion ?
Best Regard,
Dudi shaya
If you look in the Device Manager on the MediaAgent, do all of the tape drives drivers show as present and in a good state? Is the MediaAgent that the tape library is attached to online and communicating?
+1
If you look in the Device Manager on the MediaAgent, do all of the tape drives drivers show as present and in a good state? Is the MediaAgent that the tape library is attached to online and communicating?
Hi yes it all look good .
like i said the MA work fine and write to STORGE only the tape library not work as i attach
+1
Afther device check on Device Manager restart CV services.
i put one MA in maintenance and done full restart .
still not working
+3
You said one MA because tape is a shared library between multiple MA? But for now is irrilevant.
Note that the reset library operation will fail if there are jobs running on the library. There are no pending jobs? I think yes but possible.
https://documentation.commvault.com/2022e/essential/87493_resetting_library.html
You can use TapeToolGui how can find on base folder and use it to test device.
https://documentation.commvault.com/commvault/v11_sp16/article?p=10587.htm
Lastly you can Deconfigure Library and Configure again
Deconfiguring a tape library deletes the library as a storage target and also disables the software communication between the MediaAgent and the device.
https://documentation.commvault.com/2022e/essential/87494_deconfiguring_tape_storage.html
https://documentation.commvault.com/2022e/essential/87483_configuring_tape_storage.html
Good luck.
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