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Someone having similar issues downloading 11.22 from the console:

 

11200 c974  02/26 12:01:11 8888237 downloadSingleFile() - Failed to download file eCVMedia/11.0.0/BUILD80/SP22_3184510_R871/Windows/BinaryPayload\3949.cab] to o11.0.0\SP22_3184510_R871\Windows\BinaryPayload\3949.cab] with error:r0xEDD00000:{CvCURL::CvProtocolReq::download(460)} + {CvCURL::CvProtocolReq::SendReqest(611)} + {CvCURL::CvProtocolReq::Execute(687)/CvCURL.0.0x0-Requested Operation Failed. Return value from CURL: :0] Response code from server: :403]}]  ==> forbidden from Commvault cloud webserver.

11200 c974  02/26 12:01:11 8888237 downloadSingleFile() - Retry the download, round u1]

 

 

Found the problem:  A virus (GenericMacro) was detected in file 3949.cab ……….


@Bart , can you share more details about the AV that made the detection?  I want to be sure to share this with the devs so they can see why it was flagged.


Hey @Bart , wanted to follow up to see if you had any details to share.

Thanks!


@Bart , can you share more details about the AV that made the detection?  I want to be sure to share this with the devs so they can see why it was flagged.

@Bart can you see the detection, because I have the same problem.

 

Thank


I didn’t know something was pending me, but the only detection which was mentioned is “GenericMacro”. No other infromation available from the antivirus. (rather generic of course 😛 )


Thanks, @Bart .  I’ll pass this along as an FYI.


@Bart , can you advise on your AV vendor?  Can you also see what was in that cab file?

Thanks!!


Thank for you help. I disabled the antivirus and download was successful.


@Diana , what AV are you using?  Can you check out the referenced cab file in your error and see what was inside?

Thanks!


@Mike Struening the AV is apex one trend micro. My case, I could not download other file from cloud.commvault and when Itried to copy software.

 

Regards.


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