CS Version 11.24.78
Issue: User ad object was deleted from AD and then deleted from Commvault. Couple months later, same user was recreated with the same name, added to the same AD Groups however when attempting to login to CS Console I get “Account Disabled”
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EvMgrS.log
9236 2d50 01/06 04:32:50 ####### GetAvailableRedirectForUser() - No valid external authenticator found for user [DOMAIN\userlogin]
9236 2d50 01/06 04:32:50 ####### isUserAccountLocked() - Checking if account is locked for user DOMAIN\userlogin
9236 2d50 01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [FailedLoginAttemptLimit]
9236 2d50 01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [AccountLockDuration]
9236 2d50 01/06 04:32:50 ####### EvSecurityMgr::userLogin() - Socket [0x0000000000002EE0]: DISABLED ERROR: Account disabled.
9236 2d50 01/06 04:32:50 ####### ::sendResponse() - FAILED [Account disabled.]
9236 2d50 01/06 04:32:50 ####### handleLoginOperations() - Encrypted Login Failed.Browser Session Id [72]
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- User is not listed in the CommCell Users entity or in any entity under security.
- Tried via webconsole/adminconsole and same Account Disable message.
- Tried to add the user back via CS Console and Webconsole, and get invalid domain.
- Validated / Sync the domain no issues and other users from the domain can login just fine.
- Tried the get_user_template.xml and I get “User not found or does not exists”
Any suggestions?
