After logging into the command center and entering the credentials the dashboard does not load and stays blank.

Hi ​@Bala S ,

Could you confirm, what is the version of the CV Software installed on the CS?

Ensure that both the Command Center and Web Server packages are installed and deployed on the newly installed. Missing components can prevent the dashboard from loading.

On first login, the Core Setup Wizard should appear. If it does not, there may be a configuration issue. Try accessing the Command Center/WebConsole URL directly: https://localhost/commandcenter/ or https://localhost/webconsole/

Ensure the Tomcat service is running and actively listening on ports 80 and 443.

Clear the browser cache or attempt to log in using an alternate browser to eliminate client-side caching or compatibility issues.

Confirm that the WebService is operational by accessing the following URL from the Command Server (CS):
http://localhost:81/SearchSvc/CVWebService.svc

The expected response should be:
Webservice is Running!

Verify that the account running Commvault services has local administrator privileges.
Additionally, confirm that proper file system permissions are assigned on all Commvault installation directories.

Examine the following logs for any initialization or runtime errors: CommandCenter.log/adminconsole.log, WebServer.log

If the dashboard remains blank, check for any error messages in the browser developer tools (Console and Network tabs).
If you see "Please wait while our servers start up", ensure all services are running and give Tomcat a few minutes to initialize.

If you see errors like "Unable to load data from server" or "[object Blob]", check for certificate trust issues. Import the root certificate into the Commvault JRE keystore if using an internal CA.

You may refer the KB Articles on Troubleshooting for Command Center. Thank You!!

Regards,

Dheeraj