And this is commvault support...premier support contract, 1 hour response time for critical tickets.
Ticket opened at 10:25AM:
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/aa8d70f1-abda-4dd8-a1dc-5239c1213d4d.png)
Then it’s 11:25AM UTC, and ...tada…they just change the time , without contacting customer:
occur on or by Apr 22, 2021 2:36 PM (UTC)
Then it’s 11h38, and ...tada...another hour added..
![](https://uploads-eu-west-1.insided.com/commvault-eu/attachment/e8195d6d-b191-44eb-aecc-aede02f3d845.png)
Seems Commvault has flexible hours on their clocks.