+9Hi, I’m wondering if there is any reg key that can be set for the subclients, in my case a Cloud Apps virtual client where the content rarely changes, so almost every day we get multiple 17:11 errors. Isn’t there some way to set a key that says “I don’t care if you didn’t find any content in the scan?”
thanks
Best answer by Mike Struening
Sharing solution:
17 :11 is not supposed to be major event
Solution:
DEV created HF507 to address it. It is planned in MR37
+22Hey
I created a new thread for this. Let me see if there’s anything we can do around that concern.
+22What agent type are we talking about?
For File System backups, I don’t believe error 17:11 is the result of unchanged data.
If a subclient cannot find content, it either doesn’t exist or perhaps has access issues.
Thanks,
Scott
But for Cloud Apps backups, which the OP specified, that’s exactly what it means: unchanged data. And I agree, it’s annoying and could camouflage more serious situations such as disappearance of previous data.
+22Once you get the case created, share the case number so I can follow it accordingly.
+9hi, the resolution given to me, and apparently the only feasible way to do it, was to hide that specific event id. So, that’s what I did and sure enough, no more entries in the event report.
thanks
+22I’m not really happy with that as an answer. We should get a CMR into dev to get the root issue addressed.
Can you share the case number with me where they gave this advice?
+22Sharing solution:
17 :11 is not supposed to be major event
Solution:
DEV created HF507 to address it. It is planned in MR37
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