Attempting to restore an Index from Tape Backups fails

Hello @LeeCooperSaab 

Could you please check if the backup you are trying to recover has the retention or its expired? 

Best,

Rajiv Singal

Hello @LeeCooperSaab 

IndexState.log on the MediaAgent might reveal more information.

Thank you,

Collin

Hi @Rajiv 

I’ve checked all the backups that reside on these tapes and the retention across all of them are set to Infinite.

Thanks for the suggestion

Hi @Collin Harper 

I checked the IndexState.log file and there are no events during the time I attempted to restore data from those tapes.

The last logs I see are from 4 days ago stating the following:

• Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]
• Status [IDX_DB_SUCCESS]

Are there other logs I can check?

Thanks

Sounds like it may be an indexing V1 job - you could check indexrestore.log on the Media Agent, as one of the errors says it was not able to restore the index.

Backup data browse in subclient [1032011_SERVERNAME\Windows File System\BackupSet_1032011_33_45\Subclient_81] not completed due to failed index cache restore.

Hi @Damian Andre ,

I also raised a ticket with Commvault and they have reviewed more of our logs and advised there may be a communication drop between the MA and CS.  They have requested we create a persistent tunnel between to the servers to see if this resolves the issue.

I’ll let everyone know if this fixes it.  Thanks for the comments.

Sounds good! lets see how you go.