Hi Team,
While running the scheduled auxillary copy, we are getting the below error and hanging the jobs
please find the below error share any solution for the below issue
“Error code:[13:138]
Description: Error occured while proccessing chunk [2639669] in meida [v_280641] at the time of error in library[disklib01[ and mount path [MA01]\\IP\ITshare\NAS_drive03] for storage policy[storage policy name] copy [tape copy] meid agent [MA02] backup job [312270] unable to setup the copy pipeline”
“Failed to mount media with barcode(RL774L8] side[A_408] into drive [HPE ultrium 8-SCSI_1] in library [HPE MSL 3040] om [MA] while accessing a drive then serial number obtained is different from expected SCSI identifier supplied by the medium changer”
after getting this error, everyday we reboot the media agents and commserve then only the backup will normal
current commserve version:11.28.24
3 media agent(physical)
2 commserve server(VMs)
please share any solution for the above issue