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Backup and restore error: Could not perform the operation as Playback failed

  • 20 October 2022
  • 1 reply
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Hi

Anyone can help me with this error.I’m running Commvault version 11 SP16 HPK128.

Issue start to happen on around 1 week ago.

When i go to the job ID 784403 it was completed succesfull,but from log it was show an error

 

 

Jod 784403 Log

 

11656 3fac  10/12 18:11:26 784403 Begin playback of job [784403] Db [2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 2f58  10/12 18:11:26 ###### Request [D8A0853C-B97D-4E00-A9E3-85580E2AC629_IDX_BACKUP784393] got status [IDX_DB_SUCCESS] for db [D8A0853C-B97D-4E00-A9E3-85580E2AC629] during consistency check.
11656 1554  10/12 18:11:26 784403 Adding missing directory entry for node [190759]
11656 1554  10/12 18:11:26 784403 node 190759 is not the right one for this directory path [\xxxxxx], found correct node Id 415179
11656 1554  10/12 18:11:26 784403 Error in playing log [D:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]: 0xECCC0016:{I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for [190759]}
11656 1554  10/12 18:11:28 784403 Playback failed for job [784403], setting error status for Db [8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 1554  10/12 18:11:28 784403 Send error response for items in Browse Queue
11656 1554  10/12 18:11:28 784403 CVOnDemandSvcClient::SubmitTask() - On Demand service CVODS_LogManager_xxxxx launched at host xxxxxx*xxxxxx*8400*8402. Unique ID is 34E416EE-D673-413D-8670-A12988DF9AEC
11656 1554  10/12 18:11:28 784403 Got ODS Guid [34E416EE-D673-413D-8670-A12988DF9AEC] from server [LogManager] Host [xxxxxx*xxxxxx*8400*8402]
11656 1554  10/12 18:11:28 784403 Playback failed with error [0xECCC0016:{I2::IdxCTreeApp::PlayLogFile(469)} + {I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for [190759]}]
11656 22f4  10/12 18:11:37 784403 Begin playback of job [784403] Db [2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 1f1c  10/12 18:11:37 784403 Playback is not finished yet, last log file playback will process job commit
11656 45d8  10/12 18:11:37 784403 Adding missing directory entry for node [190759]
11656 45d8  10/12 18:11:37 784403 node 190759 is not the right one for this directory path [\xxxxxx], found correct node Id 415179
11656 45d8  10/12 18:11:37 784403 Error in playing log [D:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]: 0xECCC0016:{I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for [190759]}
11656 45d8  10/12 18:11:39 784403 Playback failed for job [784403], setting error status for Db [8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:2CC3938B-EC54-4616-A632-B70FA1BE34D9]
11656 45d8  10/12 18:11:39 784403 Send error response for items in Browse Queue
11656 45d8  10/12 18:11:39 784403 Playback failed with error [0xECCC0016:{I2::IdxCTreeApp::PlayLogFile(469)} + {I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for [190759]}]
15960 8e0   10/13 13:01:29 784403 Begin playback of job [784403] Db [2CC3938B-EC54-4616-A632-B70FA1BE34D9]
15960 205c  10/13 13:01:29 784403 Playback is not finished yet, last log file playback will process job commit
15960 41c4  10/13 13:01:29 784403 Adding missing directory entry for node [190759]
15960 41c4  10/13 13:01:29 784403 node 190759 is not the right one for this directory path [\xxxxxx], found correct node Id 415179
15960 41c4  10/13 13:01:29 784403 Error in playing log [D:\IndexCache\CvIdxLogs\2\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\J784403\8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C\8cc67a6e29b0f35465d17882ca739b24\default\4145878e9c51f42003dc12e22ab80bcd\00000001.al]: 0xECCC0016:{I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for [190759]}
15960 41c4  10/13 13:01:31 784403 Playback failed for job [784403], setting error status for Db [8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:2CC3938B-EC54-4616-A632-B70FA1BE34D9]
15960 41c4  10/13 13:01:31 784403 Send error response for items in Browse Queue
15960 22f0  10/13 13:01:31 ###### CCvNetwork::ReplyDisconnect() - Error [0x80072745:{CCvNetwork::SendXMLMessage(3845)} + {CCvNetwork::SendXDRMessage(4884)/xxxxxx/xxxxxx/xxxxxx:0/0 CVDistributor.exe(18220:3310)} + {CSessionConnectionAsyncSocket::SendBytes(1290)/W32.10053.(An established connection was aborted by the software in your host machine.)-WSASend() failed}] sending disconnect response Object
15960 41c4  10/13 13:01:31 784403 Playback failed with error [0xECCC0016:{I2::IdxCTreeApp::PlayLogFile(469)} + {I2::IdxCTreeApp::PlayActionLog(441)} + {I2::IdxFSApp::DeleteItems(1740)} + {I2::FSView::DeleteVersion(1790)} + {I2::FSView::PropagateToParentOnDeleteVersion(1699)} + {I2::DirTree::PropagateToParent(10)/ErrNo.22.(Invalid argument)-Failed to find DirTree record for [190759]}]
15960 22f0  10/13 13:01:31 ###### ::Ownership() - Acquired Db [8C3B0EA5-2A6A-4F6E-81BF-87D73A8A115C:74160214-5904-44C2-B96A-F8C48E1FD6D0].
15960 8d4   10/13 13:01:31 ###### Lock request received for DB [74160214-5904-44C2-B96A-F8C48E1FD6D0].
15960 22f0  10/13 13:01:32 ###### Lock request received for DB [74160214-5904-44C2-B96A-F8C48E1FD6D0].

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Best answer by Mike Struening RETIRED 20 October 2022, 18:02

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Userlevel 7
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Hello @faiez , hope all is well.

There’s a few possible causes here, though based on the logs it looks like an index restore is still occurring.

Do you see any index restore jobs happening?

This will likely work if you try the browse again later.

If that’s not the case, then there could be several errors, including a corrupt index, though these issues would benefit from a support case and deeper dive.

If you do, please share the case number so I can track it.

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