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Can't access Download copy software in command center

  • November 29, 2022
  • 1 reply
  • 172 views

When I go to Manage \ system \ maintenance \ Downolad /copy software, I have this message:
 

Any Idea ?

Best answer by Mike Struening

Hi @Pierre G. and welcome to our community!

Can you take a look at the downloadsoftware.log file as well as CVD.logand EvMgrS.log on the Commserve?If possible, retry the download, note the exact timestamp you attempted and see what the logs show at that time.

That error can mean a LOT, so we’ll need to dig a bit deeper.

1 reply

Mike Struening
Vaulter
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Hi @Pierre G. and welcome to our community!

Can you take a look at the downloadsoftware.log file as well as CVD.logand EvMgrS.log on the Commserve?If possible, retry the download, note the exact timestamp you attempted and see what the logs show at that time.

That error can mean a LOT, so we’ll need to dig a bit deeper.