Hi guys, getting this error when trying to backup machines from AWS
the media agent is installed on AWS, has an open connection to the CommCell
I’m getting the list of the client VMs
and then this error pops up
Failed to get proxy information. Instance eINSTANCE STRING] not found in any region.
any suggestions?
Hi
What Region/AZ is your AWS MA Situated in? - Does this have the VirtualServer Agent installed?
Have you selected the Media Agent (in AWS) as the VSA Proxy in the Virtualisation Client Properties?
Best Regards,
Michael
the VirtualServer agent is installed
and also selected the MA as proxy
Hi
Are the proxies in the same region as the target instances you are backing up? Please refer to the link below and report back.
https://documentation.commvault.com/commvault/v11_sp20/article?p=108887.htm
Regards
Hello, in my case with the following error:
Error Code: 91:331] Description: Failed to get proxy information. Instance ***** not found in any region.] Source: *****, Process: JobManager
My issue fixed right after enabled the "Use service account resources" in AWS Hypervisor details.
Best regards,
Nikos
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