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Question

Communication error between the commserve and the HPE MSL2024 library

  • 3 May 2023
  • 1 reply
  • 72 views

Hi community, could help me please, i have this error, i've tried everything but i don't have connection with mediagent the auxiliary copy is waiting. Too i've test the tool utility provided in the software however the error continue.

 

The error i have is:

 

Drive has been marked as inaccessible on this MediaAgent. Advice: Please use the troubleshooting utility provided in the software's installation folder to perform diagnostics on this device.

Best regards.

1 reply

Userlevel 4
Badge +12

HI @Boris Montoya

Thanks for reaching out, the error was omitted when the post was created. Is it possible to Copy and Paste the error in plain text?

Also please review our range of Tape Tools available in our documentation

https://documentation.commvault.com/2022e/expert/10540_tools.html

You can also re-run the scan using the steps on https://documentation.commvault.com/2022e/expert/9636_tape_libraries_getting_started.html

to see if this helps

Thank you

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