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Commvault sso no longer works

  • January 23, 2024
  • 3 replies
  • 141 views

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our sso no longer works and the current local CommVault password is not known is there a way of getting into the CommCell to reset the ad sso connect password so that it can authenticate with AD.

e.g is there a way of resetting the AD password and account it uses to via command prompt or a way via the registry to get to connect to AD.

Best answer by Collin Harper

Hello @backing up active directory 

It might be best to get a case opened with our Server Team to help you re-gain access to the CommCell.

 

Thank you,

Collin

3 replies

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  • Vaulter
  • Answer
  • January 23, 2024

Hello @backing up active directory 

It might be best to get a case opened with our Server Team to help you re-gain access to the CommCell.

 

Thank you,

Collin


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is there a specific way to raise a call with server team? 


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Hello @backing up active directory 

When you classify the case it will automatically route to the correct Team based on the classification selected.

 

Thank you,
Collin