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Commvault Vmware 7 backup missing /opt dir contents (possibly others)

  • October 24, 2024
  • 4 replies
  • 30 views
M
Bit
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Commvault Vmware 7 backup missing /opt dir contents (possibly others). I discovered this while trying to restore files (guest files) . I then did a full vm restore out of place and the files are not there uner /opt

This is a serious issue haw can i ensure all files are backed up?

 

I did for a full backup still same issue

4 replies

G
Vaulter
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  • GseibakVaulter
  • Vaulter
  • 118 replies
  • October 24, 2024

@merrittr - we would need to see logs, so best option is to open a ticket please. 

Gary Seibak - TAM Commvault
M
Bit
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  • merrittr
  • Author
  • Bit
  • 3 replies
  • October 24, 2024

I did , no resolution for over a week was hoping maybe someone in the support community could help 

G
Vaulter
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  • GseibakVaulter
  • Vaulter
  • 118 replies
  • October 24, 2024

got it - what is the ticket # ?

Gary Seibak - TAM Commvault
Scott Moseman
Vaulter
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Is /opt a directory under the root file system, or is it an add-on disk? e.g. Physical RDM.

https://documentation.commvault.com/2023e/essential/backups_for_vmware.html
Note section for “Data You Cannot Backup” to see if your /opt falls under one of them.

You mention no resolution for over a week.  Do you have a support case open already?

Thanks,
Scott

Commvault Enterprise Success

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