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When I go into Command Center running on my internal CommVault installation and navigate to Dashboard > Health > Software Version, I see it hasn’t updated within the past 6 weeks. I’ve gone into the Commcell Console > Home > Control Panel > and done an upload on Remote Private Metrics Reporting PLUS I’ve cleared both Cookies and other site data and Cached Images and files on my  desktop browser. Despite all that, the Software Version still reports “As of Nov 29, 2024”.

Does anyone have a recommendation on how to get the Software Version report to update?

Any help appreciated.

Ken

Hi ​@Ken_H ,

Kindly review the CommServe Survey Utility log file from the machine where the data is being uploaded, as well as the CVSurvey logs, to verify if the data is being successfully processed and sent to the Metrics Server.


The CVSurvey.log file on the web server contains the following:

01/20 13:34:03 INFO  "#######################################"
01/20 13:34:03 INFO  "# Begin processing metrics collection #"
01/20 13:34:03 INFO  "#######################################"
01/20 13:34:03 ERROR "__main__Failed to copy file to next metrics report server. File will be retained for retry"
Repeated 511 times. At random locations within the 511 “Failed to copy” messages are the following lines:

01/20 13:34:03 INFO  "__main__Latest file is already processed. Skip dCSS1732199722_FB7CB_E233FDD1-488F-4439-ADC2-2BE93BB391C7_915847.zip]"
Repeated 11 times with different values for the last six digits

01/20 13:34:03 ERROR "Upload Failed"
01/20 13:34:03 ERROR "File copy failed for source file D:\Program Files\Commvault\ContentStore\Reports\MetricsUpload\Upload\CSS1732233774_FB7CB_137.xml to URL http://<CommCell_servername>/commandcenter/commandcenter/metrics/metricsUpload.do] - error code -1 "
Repeated three times for slightly different file names.

01/20 13:34:04 INFO  "__main__Reached max limit a500] for processing xml file."
01/20 13:34:04 INFO  "Calling ProcessCollectedResults..."
01/20 13:34:04 INFO  "Response received from the ProcessCollectedResultsviaAPI is : 0"
01/20 13:34:04 INFO  "Completed processing for c0] commcells from m0] successful xmls. s500] xmls failed to process."
01/20 13:34:04 INFO  "#####################################"
01/20 13:34:04 INFO  "# End processing metrics collection #"
01/20 13:34:04 INFO  "#####################################"
 


It appears I’ll need to open another support ticket. Thanks for the recommendation to check the CVSurvey.log file.


Ticket 250120-818 opened to investigate this problem.


Hi ​@Ken_H ,

Try disabling the forwarding option and upload the data directly to the Metrics Server. Verify if the reports are functioning as expected afterward.
 

  1. Open the Private Metrics Reporting dialog box
  2. Click the Forwarding tab
  3. Configure the forwarding options
  4. Disable Forwarding.
  5. Re upload the data to metrics server 

Hi ​@Ken_H 

give it a try, please: https://documentation.commvault.com/additionalsetting/details?name=%22bCVGCheckDirectConnectionFirst%22&id=10749  (value 1).


Thanks for the recommendations - I’ll look into them if time permits.

CV support has recommended I upgrade from 11.34.47 to 11.36.32. I’ve gone in and downloaded the 11.36.35 latest release but when I attempt to install it, the upgrade job runs for a bit over 90 seconds and reports all clients as “Already updated”. I suspect I have larger problems than just the incorrect version on the Command Center Health Report.

I’m waiting to hear back from CV support on whether they can investigate the upgrade problem or whether I need to create a new ticket.


FYI: Ticket 250121-889 has been created to deal with the upgrade issue.


CommVault support has recommended we upgrade from 11.34.xx to 11.36.xx to resolve this issue. Unfortunately, we had a previous upgrade that required a reboot of all clients which lead to a production outage. I’m too late to get this scheduled into the production patch window which starts tomorrow evening so the upgrade will likely have to wait until the February patch weekend.


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