Greetings all,
I’m the DBA and not the commvault admin. We have access to view our backup logs across the board with zero issues, but we are getting a permission denied when trying to view logs from our restore operations. We absolutely need the latter. Our commvault admins aren’t sure where to check.
What permission might we be missing and where to check?
Thanks! - Chris
Best answer by Sujay kumar
this is to deal with permission for users associated trying operation view logs
https://documentation.commvault.com/2023e/expert/8407_user_security_permissions_by_feature.html?
| Task | Permission | Associated CommCell Entities |
|---|---|---|
| Send and view log files. | Agent Management or Collect Diagnostics | Client |
please check and confirm following permission associated to user ,Global -- collect diagnostics, job management, view
please let us know as you noted able to view backup job logs we may need to investiate further through support incident if missing permission for user to view restore job logs only.
as per issue “permission denied when trying to view logs from our restore operations.”
please help us understand the issue details, if possible attach screenshot of error seen.
Is it operation performed from commcell GUI where error is thrown or from SQL server end.
Hi,
It’s on the commvault side and happens for any SQL database restore operation. Again, we can see all database backup job logs, just not restores.
this is to deal with permission for users associated trying operation view logs
https://documentation.commvault.com/2023e/expert/8407_user_security_permissions_by_feature.html?
| Task | Permission | Associated CommCell Entities |
|---|---|---|
| Send and view log files. | Agent Management or Collect Diagnostics | Client |
please check and confirm following permission associated to user ,Global -- collect diagnostics, job management, view
please let us know as you noted able to view backup job logs we may need to investiate further through support incident if missing permission for user to view restore job logs only.
Hi Sujay - We’ve confirmed those permissions are correct but are still having issues. We’ve submitted a ticket on the issue. Thanks!
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