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Difficulty launching Commcell Console from Remove Server after 11.32 Upgrade

  • November 13, 2024
  • 3 replies
  • 91 views

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In my organization, aside from the Commserve (Windows Server 2019) itself I sometimes use another remote server to launch the Commcell Console. The details of the remote server are:

 

Windows Server 2016 (Version 1607)

Java Version: 1.8.0_411

 

The syntax to launch the Commcell Console from the remote server is:

C:\Windows\System32\cmd.exe /c  " ""c:\admin\bin\java\commvault\jre\bin\javaws.exe ""  c:\admin\bin\galaxy.jnlp"

 

Up until version 11.28.124, launching the application might bring up a Security Warning and a message saying that the certificate is not valid and has expired, but pressing Continue will still launch the application properly on the remove server.

 

But upon upgrading the complex to 11.32.69 and clearing the Java cache several times, attempting to launch the Commcell Console after skipping the certificate warning it now brings a popup error as see in the screenshot with more details in the attachment showing the Launch File, Exception, and Wrapped Exception.

 

Do you know if there’s a new syntax to launch the Commcell Console in version 11.32 from a remote server?

And also, do you think the certificate issue might be the cause?

 

 

 

3 replies

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  • Author
  • Byte
  • 15 replies
  • November 13, 2024

Title should say:

Difficulty launching Commcell Console from REMOTE Server after 11.32 Upgrade


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  • Author
  • Byte
  • 15 replies
  • November 14, 2024

A workaround was found by using an old file: galaxy.jnlp

Using an alternate galaxy.jnlp file, the Commvault Commcell was launched properly from the remote server.


KurtLO
Byte
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  • Byte
  • 12 replies
  • December 13, 2024

I’ve found that using a JAR file works a lot more consistently now with newer releases - https://documentation.commvault.com/2023e/expert/opening_commcell_console_with_jar_file.html


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