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Docs online - Submit Feedback option not available

dude
Byte
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Before posting I reviewed the previous thread but it appears that this is from over a year ago.

Need to report some documentation pages that are incorrect but I cant submit a feedback for that particular link because it is under “Expert” and support told me to raise a CMR which seemed not to be the right approach for a documentation review.

​What is the proper direction for customers to request for a documentation review/fix? Thanks

Best answer by Sougato Roy

Hi,

In full transparency, there are a ton of projects happening with documentation right now, including one that requires us to disable that particular form of feedback on the expert pages. You may have seen a couple of changes in the last two months:

  1. There was an NPS survey launched in February to gather feedback on improvements that can be made. We got hundreds of comments that is helping us prioritize changes to improve the overall experience, accuracy and usefulness of the documentation. It will also help us measure success when we release some of these larger projects, to know if they are hitting the mark or not
     
  2. We introduced a small feedback window in the bottom right (thumbs up/down)
    1. That is available on expert and is a good alternative to provide feedback for now
    2. Alternative you can DM me with any anomalies you spot and I can relay that internally

We truly do value customer and partner feedback on docs. There is a lot of content there and we don’t always get things right; something we hope to massively improve on this year.

Best Regards,

Roy & The Community Team

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6 replies

CV_GK
Vaulter
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  • CV_GKVaulter
  • Vaulter
  • 71 replies
  • April 13, 2025

Hi ​@dude 

Are you seeing this issue for all SP docs or specific SP doc link?

dude
Byte
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  • dude
  • Author
  • Byte
  • 330 replies
  • April 13, 2025

​@CV_GK Yes. Tried navigating through 11.28/32/36/38 and none of them on the Expert library will allow the Give Feedback. Essential works fine.

dude
Byte
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  • dude
  • Author
  • Byte
  • 330 replies
  • April 15, 2025

​@Sougato Roy Hi, is this something you can help clarifying? Thanks

Sougato Roy
Vaulter
Forum|alt.badge.img+3
dude wrote:

​@Sougato Roy Hi, is this something you can help clarifying? Thanks

Hi,

Please give me some time to check this, and I'll get back to you with the updated information.

Thanks!
Roy

Roy
dude
1 person likes this
  • dude
    dude
Sougato Roy
Vaulter
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  • Sougato RoyVaulter
  • Vaulter
  • 7 replies
  • Answer
  • April 17, 2025

Hi,

In full transparency, there are a ton of projects happening with documentation right now, including one that requires us to disable that particular form of feedback on the expert pages. You may have seen a couple of changes in the last two months:

  1. There was an NPS survey launched in February to gather feedback on improvements that can be made. We got hundreds of comments that is helping us prioritize changes to improve the overall experience, accuracy and usefulness of the documentation. It will also help us measure success when we release some of these larger projects, to know if they are hitting the mark or not
     
  2. We introduced a small feedback window in the bottom right (thumbs up/down)
    1. That is available on expert and is a good alternative to provide feedback for now
    2. Alternative you can DM me with any anomalies you spot and I can relay that internally

We truly do value customer and partner feedback on docs. There is a lot of content there and we don’t always get things right; something we hope to massively improve on this year.

Best Regards,

Roy & The Community Team

Roy
dude
1 person likes this
  • dude
    dude
dude
Byte
Forum|alt.badge.img+15
  • dude
  • Author
  • Byte
  • 330 replies
  • April 17, 2025

Thanks for going an extra mile providing a reasoning behind the option being disabled. I appreciate the transparency and will follow the recommendations you provided.

Thanks ​@Sougato Roy 

Damian Andre
Sougato Roy
2 people like this
  • Damian Andre
    Damian Andre
  • Sougato Roy
    Sougato Roy

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