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Email Reports Failing

  • March 14, 2025
  • 3 replies
  • 69 views

Nate90
Novice
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Hi Folks, we are getting scheduled reports fail I have looked around the forums and tried a few things but here is the last few lines of the ScheduleReport.log

 

14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to get web console url for unsubscribe link
14384 954   03/14 13:57:10 2568903 genReportsWebSchedule::generateReport() - Failed to generate report using any web console.
14384 954   03/14 13:57:10 2568903 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[2568903].
14384 954   03/14 13:57:10 2568903 EvReportMgr::disposeReport() - Nate Test Report : Report Failed
14384 954   03/14 13:57:10 2568903 genReportBase::getWebConsoleUrl() - Could not find proper webconsole URL []
14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further
14384 954   03/14 13:57:10 2568903 GetWebConsoleURLList() - There is no WebConsole available to proceed further

Best answer by Nate90

Hi this was fixed by commvault support, the URL in commserve was incorrect

3 replies

Mohamed Ramadan
Novice
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hello ​@Nate90 
 

Could you please confirm if the web server is installed on the commserver or another machine?


BR.. 
Mohammed Ramadan


Nate90
Novice
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  • Author
  • Novice
  • Answer
  • March 16, 2025

Hi this was fixed by commvault support, the URL in commserve was incorrect


Mohammed Ramadan
Community All Star
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hello ​Nate

Thanks for letting us know

Best Regards,
Mohamed Ramadan
Data Protection Engineer