Error Code: [18:146] Description: SAP HANA Error [Could not find out the HANA Version number.].

Hi @Katerine Rua 

Could you increase clHanaAgent debug level and attach ClHanaAgent.log 

To increase debug Right click on the physical node of SAP HANA server → properties → advanced → logging tab

Click on add and select ClHanaAgent and change the debuglevel from default to 6 and click on ok

now reproduce the issue and provide the ClHanaAgent.log from the hana server 

The issue could be with the hdbuserstore key 

Additional you may also check the following

connect to SAP HANA server as SIDadm user and run the following query 

hdbsql -U BACKUP “select * from dummy”

In case if you are using a non SYSTEM user than ensure the user has following privileges 

https://documentation.commvault.com/2022e/expert/22335_creating_sap_hana_hdbuserstore_key.html

Regards,

Gowri Shankar

Good night.

I am trying to perform a restore, but I get the same error but with a different description, can you tell me that I can validate.
Error Code: [18:146] Description: SAP HANA Error [Failed to check and create tenant database [HPE] if doesn't exist. Please create an empty tenant database and retry.].