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error code: 19:1327 scoket connect failed error returned 8400

  • February 18, 2022
  • 6 replies
  • 3872 views
R
Novice

Hi,

 

Backup jobs are not working error is showing Error Code remote Machine. the socket connect failed. Error returned 8400 failed to find tunnel for any.

I have uninstall and install the client three times, but problem is not resolved.

Please asset me. How to fix this issue.

 

Thanks & Regards

Rajinder 

Best answer by Hyder

Hi @Rajinder Prasad looks like some ports may be blocked, is there a firewall between CS and Client? If so, which way is the firewall allowing traffic, can you get your network team to look at it? Also are there other clients in the network segment which are working, can you compare the configurations?

Out of curiosity, run a “netstat -anob” to see if there is another program occupying Commvault ports, its should not be.

Check out this post too, some more steps you can try”

 

 

If you have a question or comment, please create a topic

6 replies

Hyder
Vaulter
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  • HyderVaulter
  • Vaulter
  • Answer
  • February 18, 2022

Hi @Rajinder Prasad looks like some ports may be blocked, is there a firewall between CS and Client? If so, which way is the firewall allowing traffic, can you get your network team to look at it? Also are there other clients in the network segment which are working, can you compare the configurations?

Out of curiosity, run a “netstat -anob” to see if there is another program occupying Commvault ports, its should not be.

Check out this post too, some more steps you can try”

 

 

MichaelCapon
L
M
Vaulter
Forum|alt.badge.img
  • Maoz IzraeliVaulter
  • Vaulter
  • February 22, 2022

Hi 

in contiuing Rajinder wrote try th check with Telnet from CS to client and from client to CS to ports 8400 also verify port open to media agents

 

R
Novice

Hi,

We are using custom port. we are not using default port.

 

Regards

Rajinder

R
Novice

Hi,  

Please Asset me.

 

 

Regards

Rajinder 

 

Hyder
Vaulter
Forum|alt.badge.img+8
  • HyderVaulter
  • Vaulter
  • March 11, 2022

Could you please log a ticket with Support if you haven’t done so already.

Also right click the job in the GUI and Seng Logs they will need it

 

Mike Struening
Vaulter
Forum|alt.badge.img+22

@Rajinder Prasad , just an FYI, reporting a post doesn’t flag it for help, it alerts us that there is something suspect or wrong with the post and it might need to be removed.

Once you create the support case, please share the incident number with us!

https://www.linkedin.com/in/michael-struening
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