I recently updated v9 to v11 and the next day I got this error “62:224 Failed to get media information for the volume. Failed to mount media with unique ID” and the backup didn’t run as scheduled. I can’t even restore anything.
- Vaulter
- Answer
Hi
Is this for disk or tape media? Suspect it is tape?
Was anything changed from tape library perspective at all?
- Novice
- Vaulter
Is the disk path online at all? Were jobs in a running state during the V9 to V11 upgrade? Or did you upgrade using a DR backup?
- Novice
The path is online. No jobs were running at the time of upgrade. I didnt use DR backup for upgrade.
- Vaulter
Might be best to log a support incident to review the logs. Generally if DR was used to restore and upgrade then there may be some mismatched volumes that could generate that error however if you didn’t use DR and did in place upgrade, then with jobs stopped, you shouldn’t be getting this error unless something else is not right on the disk library.
- Novice
Hello,
have you solved the issue somehow? We are facing the same issue with 11.24.60 and 65..after updating from 11.24.43… where everything was working fine.
+22- Vaulter
If you can, open a support case and share the number here so I can track it.
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